Communications Trainer

Communications Trainer

Salary

$60,715.20 Annually

Location

Various MESA Locations, IN

Job Type

Full Time

Job Number

09775

Department

Metropolitan Emergency Services Agency

Opening Date

04/03/2026

Closing Date

4/13/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Overview

The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City's Indianapolis metropolitan areas and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

The position is responsible for training new and current employees during the classroom phase and/or On Job Training, in service and remedial training as directed, administrative duties, maintaining certifications in certain fields along with receiving additional training for certifications such as APCO, CTO, NCIC, RMS, ILEA, EMD, and other programs as required to assist with training of employees. In charge of checking all evaluations performed on employees to ensure they are being completed and scored correctly. Also, ensuring they are turned in to them in a timely manner. Keeps in contact with the CTOs on the floor when issues arise to get the evaluations revised as needed.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Responsible for training new and current employees in 911 law enforcement and/or fire dispatching, non-emergency call taking, control operations, in-service, remedial, and other areas as needed.
• Prepares training material to follow CALEA standards, SOPs, rules and regulations, industry guidelines, new equipment, and programs to ensure all employees are up to date with policies and procedures.
• Ensure all employees' certifications are kept current, and all requirements are met.
• Assists management in identifying training needs and scheduling appropriate training for employees.
• Document and file personnel training documentation, prepare training guides and create and maintain spreadsheets.
• Assist with equipment testing and data entry.
• Retrieval of information to assist with data collection from current systems.
• Teach and evaluate trainees and remediate employees as needed.
• Must be able to always maintain confidentiality
• Must be able to handle high stress emergency situations
• Must be able to work as a team or individually to complete required task in a timely manner

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

High School Diploma or equivalent with three (3) years of communications experience in a high-volume emergency dispatch center. Must be able to pass a full-scope background investigation to include both a psychological and physical examination. Must not be convicted of a felony and most misdemeanor crimes which involved moral turpitude. Must have a working knowledge of Microsoft Office. Must be able to ensure the effective treatment of employees. Must be able to acquire and maintain EMD certification, APCO PST1 or department equivalent, and CPR certification within one (1) year of hire date. Must pass a critical assessment test and all certification courses and complete the MESA communications training program. Must be able to hear as well as communicate effectively, whether face-to-face, written, or telephonically in a professional and courteous manner. Incumbent must be able to work under extremely stressful conditions. The dispatch center is open 24 hours, seven days a week, including holidays. This positions shift (i.e., early, middle, or late) will be assigned based on the agencys current needs.

All rates are bi-weekly.

2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:67382b58-4d1a-4519-89d7-8453f91e19a1

Life Insurance Employee Only (rates per $1,000 per month):

Basic: Employer Paid

Optional Life Insurance Employee Only (rates per $1,000 per month)

Additional:

<25-29 $0.058

30-34 $0.083

35-39 $0.099

40-44 $0.132

45-49 $0.223

50-54 $0.363

55-59 $0.600

60-64 $0.795

65-69 $1.329

70 + $2.054

IMPORTANT PERF UPDATE:

• For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR

1. All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employees career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the members age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

2. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:

Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.

Part two - This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. You are:

• 20 percent vested after 1 full year of participation
• 40 percent vested after 2 full years of participation
• 60 percent vested after 3 full years of participation
• 80 percent vested after 4 full years of participation
• 100 percent vested after 5 full years of participation

3. All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employees career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the members age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

4. City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employees compensation per pay period.

Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

Questions relating to PERF may be directed to INPRS - PERF at:

Indiana Public Retirement System

Public Employees Retirement Fund

One North Capitol, Suite 001

Indianapolis, Indiana 46204

(888) 236-3544

01

Do you have at least three (3) years of communications experience in a high-volume emergency dispatch center?

• Yes
• No

Required Question

Employer City of Indianapolis and Marion County

Address 200 E. Washington Street

CCB 1501

Indianapolis, Indiana, 46204

Phone 317-327-5211

Website http://www.indy.gov