Job Title: Communications Services Analyst I
Duration: 6 months contract with high possibility of extension
Location: Los Angeles, CA, 90063 (Onsite)
 
Position Description:
The Communications Services Analyst I (CSA I) conducts studies of operating department telecommunications services, equipment, and systems. The CSA I will provide consulting, expediting and service provisioning coordination to meet communications operational requirements. The CSA I usually works under the direction of the Supervising Communications Services Analyst or user agency personnel and supports the management all aspects of one or more Telecommunications projects and order processing. The CSA I is primarily responsible for assisting County departments in planning and installing communications equipment and systems for cloud-based voice solutions, Voice over Internet Protocol (VoIP), interactive voice response, automatic call distribution, and Private Branch Exchange (PBX) telephone switching, and in securing, coordinating, and expediting related services. CSA’s work under general supervision and must exercise skill in working with public and private sector representatives and have a thorough knowledge of telecommunications services, equipment, and systems. The CSA I will identify the need for and determine operational requirements of communications services, equipment, and systems. They will facilitate the development for communications services, coordinates, expedites the provision of services; acts as liaison between County departments to maintain continuity and integrity of communications systems; partake in planning space allocations for communications equipment; attend staff and management meetings on operations and activities; and attend public and private agency meetings which may affect communications requirements and planning activities. CSA I is required to maintain a general awareness of technology and developments in the field of communications; conducts on-site evaluations to assess communications to effectively provide support of routine service requests and projects; supports service requests from inception through completion; coordinates the completion of service evaluations; coordinate the activities of both internal and external vendors and clients in support of service request or project; conducts billing investigations from initial inquiry through resolution; and uses spreadsheets to organize data with formulas and functions.
Skills Required:
The Communications Service Analyst I will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent oral and written communication skills; and be proficient in Microsoft Office software.
Experience Required:
This classification requires a minimum of three (3) years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment, and systems to meet operational requirements.
Additional Experience Required:
At least 3 years of cloud technology experience such as Microsoft TEAMS, Cisco Webex and ACD/Call Accounting or similar. 3 years of experience with legacy voice, VoIP, PBX, IVR, and ACD or similar. 3 years of experience with Amazon Connect (AWS), Zoom, and Cisco UC or similar. 3 years of familiarity with service request lifecycle, vendor coordination, and on-site evaluations or similar.
Education Required:
A high school diploma or equivalent. A valid California Class C Driver License with no restrictions.
Additional Information:
Travel is required within Los Angeles County to help support site surveys, project migrations and decommission of equipment. Candidate must have a valid driver's license without restrictions and must have reliable operable vehicle.