The Communications Operator manages the switchboard for the hospital in order to provide routine information and to direct calls to the appropriate areas or utilize the overhead paging system.
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
§ Answer all incoming calls and provide direct dial numbers as appropriate
§ Respond to emergency calls and codes following established protocols
§ Assist callers by using the paging or beeping systems as needed
§ Utilize the CRMC Information Technology programs designated by the Manager—i.e. Patient Information System, E-mail, and Telecommunications software—proficiently
§ Monitor and follow protocols for alarms announced in the Telecommunications office
§ Maintain required records and statistics
§ Assist in the maintenance and care of department equipment and supplies
§ Attend required hospital-wide orientations, meetings, and in-services
§ Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Reports to: Switchboard/PBX Supervisor, may also receive direction from the Chief Information Officer
Supervises: None
Responsibilities: Not applicable
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Required Education: High school diploma or equivalent
Preferred Education: Not applicable
Experience: One (1) or more years’ previous experience in Telecommunication Operations is preferred
There are no certifications/licensures required for this position.