Communications Operator

Summary

The Communications Operator manages the switchboard for the hospital in order to provide routine information and to direct calls to the appropriate areas or utilize the overhead paging system.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Answer incoming calls and provide direct dial numbers as appropriate

• Respond to emergency calls and codes following established protocols

• Assist callers by using the paging or beeping systems as needed

• Utilize the CRMC Information Technology programs designated by the Manager—i.e. Patient Information System, E-mail, and Telecommunications software—proficiently

• Monitor and follow protocols for alarms announced in the Telecommunications office

• Maintain required records and statistics

• Assist in the maintenance and care of department equipment and supplies

• Attend required hospital-wide orientations, meetings, and in-services

• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Supervisory Responsibilities

• Reports to: Switchboard/PBX Supervisor, may also receive direction from the Chief Information Officer

• Supervises: None

• Responsibilities: Not applicable

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Minimum Required Education: High school diploma or equivalent

• Preferred Education: Not applicable

• Experience: One (1) or more years’ previous experience in Telecommunication Operations is preferred

Certificates, Licenses, Registrations

There are no certifications/licensures required for this position.