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Communications Officer

City of Rowlett, TX

Rowlett, TX

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JOB DETAILS
SALARY
$51,909.96–$71,678.71 Per Year
SKILLS
Accidental Death and Dismemberment (AD&D), Background Investigation, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Database Administration, Dental Insurance, Driver's License, Employee Assistance Plan, Employee Terminations, File Maintenance, Hearing Impairment, High School Diploma, Organizational Skills, Physical Demands, Psychology, Record Keeping, Team Player, Telecommunications, Telephone Skills, Test Driven Development (TDD), Testing, Two Way Radio, Vision Plan
LOCATION
Rowlett, TX
POSTED
2 days ago
Salary : $51,909.96 - $71,678.71 Annually
Location : Rowlett, TX
Job Type: Full Time
Job Number: 2026-00148
Department: Police Department
Division: Communications
Opening Date: 04/02/2026
Closing Date: 7/31/2026 11:59 PM Central
FLSA: Non-Exempt

Description
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

PLEASE READ ALL REQUIREMENTS and Review the interview process in ENTIRITY.

Under direct supervision of a Communications Shift Supervisor, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.
Benefits at the City of Rowlett include:
• TMRS participation 2:1 match
• 10 days of vacation/sick/holiday per year
• Longevity Pay
• Health/Dental/Vision Insurance
• Basic Life/AD&D 2x annual salary
• Long- and Short-Term Disability
• Deferred Compensation
• Employee Assistance Program
• Annual Step/Merit Raises
FY2026 Step Pay Plan:
Step 1 $51,909.96
Step 2 $55,204.75
Step 3 $58,499.54
Step 4 $61,794.34
Step 5 $65,089.13
Step 6 $68,383.92
Step 7 $71,678.71

Step increases are given annually on the employee's position date.

Lateral pay up to Step 3 ($58,499.54) will be considered for those with qualifying experience.
Recruitment Process: Please note that positions in our Police Department can take longer to fill, due to the extensive background check process. Thank you for your patience!

1. Applications will be reviewed as they are submitted.

2. Criminal Database Check
• If your applications is selected to advance, candidates will be contacted for more information in order to perform a thorough criminal database check.
3. CritiCall Testing
• CritiCall testing will be scheduled following the criminal database check.
4. Communications Center Observation
• Upon passing the CritiCall testing, candidates will be contacted to schedule a 4-hour observation time of the Rowlett Communications Center.
5. Personal History Statement
• After observing, candidates will be given a Personal History Statement packet to be completed and returned by a specified date.
6. Interview
• Interview will be scheduled after the Communications Manager reviews the Personal History Packet
7. Final Personal History Statement Review
• Performed by hiring Lieutenant and Background Investigator
8. Psychological Evaluation and Polygraph Testing
9. Conditional Offer of Employment and Tentative Start Date

Essential Job Functions

Answers 911 emergency phones lines and non-emergency lines; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.

Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed.

Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system.

Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others
Minimum Requirements

High School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred.

General knowledge of office procedures such as filing and records maintenance; computer skills in Microsoft Office applications; ability to read, interpret and apply operating manuals and other reference materials.

Knowledge of two-way radio, multi-line telephone system, Telecommunications Devices for the Deaf (TDD) phones, 911 equipment, and CAD; ability to successfully pass a simulated dispatch test with an overall score of 80%, and a minimum score of 4004 keystrokes per hour (KPH); speak clearly and concisely; ability to exercise good judgment and make sound decisions under stress; ability to effectively communicate with and elicit information from distraught and irate citizens; ability to coordinate a number of activities at the same time under intense stress.
Other Requirements

Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.

Must obtain state dispatcher certification within one year of hire as a condition of continued employment. Must attend in-service training, which includes CPR, 40 hours of annual Texas Commission on Law Enforcement (TCOLE) training, and other mandated courses.

Must be able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays.
Work is performed primarily in a climate-controlled office environment; physical demands are sedentary in nature and include sitting for long periods of time and constant interaction with a computer.
The City of Rowlett is proud to support a healthy work/life balance by offering a 4-day work week, with standard business hours of 7:30 a.m. to 5:30 p.m., depending on departmental schedules

We offer a comprehensive benefits packagethat includes vacation, holiday, and sick leave, along with medical, dental, vision, prescription drug coverage, life insurance, AD&D, and long-term disability insurance.

To support our employees' long-term financial goals, the City participates in the Texas Municipal RetirementSystem (TMRS), featuring a generous 2:1 match.

For a more detailed overview of our benefit package, please visit our
01

Do you currently have a driver's license? (Your driving record will be considered to the extent that you will drive a City vehicle or conduct City business in your personal vehicle).
  • Yes
  • No

02

If you do not currently have a valid Texas driver's license, are you able to obtain one within 60 days of hire?
  • Yes
  • No

03

Do you have a High School Diploma or GED?
  • High School Diploma
  • GED
  • Neither

04

Do you have experience using computer-aided dispatch (CAD) systems in a public safety environment?
  • Yes
  • No

05

Please indicate your experience with the following systems or equipment: (Select all that apply)
  • Two-way radio systems
  • Multi-line telephone systems
  • Telecommunications Devices for the Deaf (TDD)
  • 911 call handling equipment
  • Computer-Aided Dispatch (CAD) systems
  • None of the above

06

Are you able to work a variety of shifts as assigned for training, including days, evenings, nights, weekends, and holidays?
  • Yes
  • No

Required Question

About the Company

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City of Rowlett, TX