Communications Manager, Payments , Core Retail

Amazon Payments is at the forefront of innovation-building products and experiences that power how hundreds of millions of customers pay across Amazon's ecosystem, from consumer checkout to business-to-business disbursements. We are seeking a strategic, results-driven communications professional to lead communications for U.S. Payments.

The Communications Manager will serve as the single-threaded owner for all proactive and reactive communications for U.S. Payments, providing a streamlined partnership to the business.

The ideal candidate is a strategic counselor who can develop and execute national communications campaigns, navigate complex and fast-moving issues, and build compelling narratives around payments innovation, fintech, and emerging technologies. This individual will operate with a high degree of autonomy, partnering directly with senior business leaders to shape how Amazon's Payments story is told externally.

Key job responsibilities

• Own the end-to-end U.S. Payments communications strategy, serving as the single-threaded communications partner for the Payments organization
• Develop and execute proactive national campaigns and announcements that showcase Amazon's payments innovations, B2B paying and disbursement products, and financial offerings
• Manage all reactive and issues-based communications for U.S. Payments, including rapid response, stakeholder coordination, and escalation as needed
• Integrate Payments communications into broader tentpole moments (Prime Day, Holiday, and other key events) to maximize reach and narrative impact
• Develop and maintain relationships with top-tier media across fintech, payments, technology, and business verticals
• Write, develop, and manage approvals for news releases, media advisories, fact sheets, and related communications materials
• Research and incorporate industry data, trends, and compelling angles into communications programs
• Work cross-functionally with product, engineering, policy, marketing, and global communications teams
• Provide strategic counsel to senior business leaders on communications risks, opportunities, and positioning
• Build and maintain mechanisms, processes, and measurement frameworks for campaigns and announcements
• Willingness to represent Amazon as a spokesperson