Description

The Communications Intern supports the monitoring and maintenance of the company's brand reputation across digital and media channels. This role assists with tracking brand mentions, organizing communications materials, and supporting the team in maintaining consistent and positive brand messaging.

This is a hands-on learning opportunity for someone interested in marketing, communications, and brand management, with exposure to real-time reputation monitoring and cross-functional collaboration.

Hybrid - Westlake, OH

Responsibilities

•      Monitor online platforms (e.g.review sites, news) for brand mentions
•      Assist in tracking and organizing brand sentiment, feedback, and reputation-related trends
•      Assist with drafting responses to customer reviews or inquiries under guidance
•      Support marketing and communications initiatives that promote a positive brand image
•      Collaborate with internal teams to ensure messaging consistency across channels
•      Conduct basic research on competitors, industry trends and brand perception
•      Assist with reporting by compiling data and insights for the team
•      Support general administrative and project tasks as needed
•      Other marketing-related duties as assigned

Qualifications

•      Current student or recent graduate pursuing a degree in Communications, Marketing, Public Relations, or related field
•      Strong written and verbal communication skills
•      Interest in brand management and reputation monitoring
•      Strong attention to detail and organizational skills
•      Strong problem-solving skills with the ability to identify issues, analyze information, and suggest well-thought-out solutions 
•      Ability to handle sensitive information with professionalism
•      Basic understanding of social media platforms and online communication tools
•      Willingness to learn and take direction in a fast-paced environment
•      Familiarity with SEO and online brand strategies

Education

•      High school diploma or equivalent required
•      Pursuing a Bachelor's degree in Communications, Public Relations, Marketing, or a related field preferred

Physical Requirements

The physical requirements outlined below reflect those necessary for an employee to effectively carry out the essential duties of this position. Reasonable accommodations will be considered to support individuals with disabilities in performing these essential job functions safely.

•      Ability to sit for extended periods
•      Ability to reach, handle, and operate standard office equipment
•      Ability to lift and carry items weighing up to 10 pounds
•      Ability to operate a computer and telephone for extended periods

Benefits 

•      Hands-on learning and development experience
•      Exposure to cross-functional marketing and communications teams
•      Opportunity to build professional skills in brand and reputation management
•      Employee Assistance Program
•      Employee Discounts
•      Employee Perks