Communications Desk Assistant

Job Title: Communications Desk Assistant

Job Description

The Communication Desk Assistant operates in the Georgia Transmission Control Center and plays a crucial role in supporting Power System Coordinators. This position involves controlling the Integrated Transmission System (ITS) in Georgia, facilitating effective communication about system events, and preparing detailed event reports. The role includes administrative tasks such as tracking system events on transmission lines and fielding calls from personnel entering and exiting substations.

Responsibilities

• Initiate and maintain communication with internal and external customers during system events.
• Assist Transmission Power System Coordinators in developing and correcting outage reports and maintaining records.
• Answer phone calls from field personnel and enter the information into a database.
• Perform administrative and clerical tasks in the GCC.
• Provide communication to field personnel during routine and emergency conditions.
• Track system events on transmission lines and equipment.
• Maintain records of all outages.

Essential Skills - Variety of candidates will be considered. Could have experience in:

• Proficiency in documentation control and electrical systems.
• Experience with reporting tools and dispatching.
• Strong customer service skills, preferably with a call center experience.
• Technical knowledge in electronics and electrical troubleshooting.
• Proficiency with computer applications such as Excel, Microsoft Word, PowerPoint, Access, and Outlook.
• Excellent oral and written communication skills.
• Ability to work independently and interdependently.
• Problem-solving and decision-making abilities.
• Capability to handle multiple tasks simultaneously.

Additional Skills & Qualifications

• College degree highly preferred.
• Field experience in electric power utility generation or transmission maintenance is beneficial.
• Technical military experience is considered an asset.
• Knowledge of electrical fundamentals or control center operations is desirable.

Work Environment

This position is based in-office at the Georgia Transmission Control Center. The role requires a flexible work schedule with a four-day workweek (10-hour shifts) from either Tuesday to Friday or Monday to Thursday. Occasional weekend and holiday work may be required during major storms. The role involves answering phones, submitting requests, sending emails, and dispatching calls to operators. Data handling from transmission assets will be conducted using Excel. This position offers an excellent opportunity to gain experience with Georgia Power.

Job Type & Location

This is a Contract to Hire position based out of Lithia Springs, GA.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lithia Springs,GA.

Application Deadline

This position is anticipated to close on Jun 26, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.