Overview:
Serves as a communications specialist between external and internal customers of DHART and D-H. Responsible for receiving transport requests for air and ground medical transport, and for initiating mobilization of appropriate teams and resources depending on the needs of the patient and/or requesting agencies.
Responsibilities:
- Coordinates all transport request information.
- Completes computer data entry.
- Provides Flight/Ground following of designated vehicles while out on transport.
- Acts as an agent of Metro Aviation, Inc., Operational Control Center.
- Activates and coordinates the Post Accident Incident Plan.
- Communicates between pre-hospital health care providers, hospital health care providers, law enforcement, and fire department personnel.
- Receives and relays medical information between requesting and receiving personnel and facilities.
- Monitors, interprets, and communicates weather information to the DHART teams.
- Performs other duties as required or assigned.
Qualifications:
- High school diploma or the equivalent required.
- Must possess good customer service skills.
- Must be able to multitask and function independently.
- Excellent verbal and written communications skills with a great attention to detail required.
- Must be proficient with typing on a computer.
- Prior EMS experience or medical background preferred.
- Previous aviation, communication, and/or hospital experience preferred.
- Prior dispatch or emergency medical dispatching (EMD) experience preferred.
Required Licensure/Certifications:
- Certified Flight Communicator certification required within 2 years of hire.
D
Dartmouth-Hitchcock Health