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Communication Representative - Downtown

UnityPoint Health

Sioux City, IA

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JOB DETAILS
SKILLS
Contact Management, Customer Support/Service, Documentation, Emergency Response, Establish Priorities, Healthcare, Hospital, Identify Issues, On Call, Operational Support, Operations, Process Improvement, Retail Operations, Security Equipment, Team Lead/Manager, Telecommunications, Telephone Skills, Time Management
LOCATION
Sioux City, IA
POSTED
Today
Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams Coordinate afterhours communication, relay messages to oncall staff, and maintain uptodate contact lists and oncall schedules Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records Support emergency response efforts as needed, including participation in the Hospital Emerge...Communication, Representative, Operations, Retail, Healthcare, Support

About the Company

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UnityPoint Health