Communication and Marketing Coordinator

Announcement No.:

1204001

Department: Police Affiliation: Executive and Managerial FLSA: Exempt

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DESCRIPTION

The City of Wilmington, a leading Delaware employer, is deeply committed to building a safer, more resilient community where every resident feels protected, supported, and empowered. Guided by a strong focus on prevention, transparency, and trust, the Wilmington Police Department is advancing initiatives that enhance public well-being, reduce risk, and foster environments in which individuals and families can truly thrive.

DUTIES AND RESPONSIBILITIES

The Communications and Marketing Coordinator serves as a key member of the Police Department's administrative team, supporting public communications, community engagement, recruitment efforts, and executive operations. This position is responsible for developing and managing digital content, coordinating social media communications, assisting with media relations, and supporting departmental events and ceremonies. The coordinator works closely with the Chief Administrative Officer and the Public Information Officer to promote departmental initiatives, enhance public awareness, and strengthen community engagement through strategic communications and marketing. This position reports to the Chief Administrative Officer. Additional responsibilities include:

• Develop and produce digital content, including photographs, videos, graphics, and other marketing materials to promote department programs, initiatives, achievements, and recruitment efforts.
• Manage and maintain departmental social media accounts, ensuring timely, accurate, and engaging content. • Assist with researching, drafting, and coordinating responses to media inquiries. •

Participate in a rotating on-call schedule to support public communications and media releases related to critical incidents, as needed.

• Support the daily operations of the Office of the Chief by coordinating calendars, scheduling meetings, and preparing meeting materials and presentations.
• Prepare reports, presentations, and supporting materials for executive meetings, and other leadership briefings.
• Design and produce promotional materials, programs, graphics, and informational resources for departmental initiatives such as the Youth Public Safety Academy and other community outreach programs.
• Assist with planning, coordinating, and executing departmental ceremonies, special events, recognition programs, and community engagement activities.
• Collaborate with departmental leadership to identify opportunities to enhance public awareness, community engagement, and recruitment through effective communication strategies.
• Provide administrative and project support for communications initiatives and other duties as assigned.
• Required to obtain and maintain Delaware Criminal Justice Information Systems (DELJIS)
• Performs all related work as required

EDUCATION AND EXPERIENCE

Bachelor's degree in Communications, Marketing, or Journalism, or a related field. Preferred: Prior experience in the public sector.

• Knowledge: Knowledge of communications, public relations, media relations, and digital marketing principles, including the effective use of social media and multimedia platforms. Understanding of criminal justice operations, community-centered public safety strategies, and public information practices.
• Skills: Strong skills in written and verbal communication, content creation, social media management, graphic design, and multimedia production. Ability to develop engaging communications materials and manage multiple projects while meeting established deadlines.
• Abilities: Ability to work independently, exercise sound judgment, and adapt to changing priorities in a fast-paced environment. Ability to collaborate effectively with leadership, media representatives, and community stakeholders while maintaining professionalism and attention to detail.
• Licenses: Required to obtain and maintain Delaware Criminal Justice Information Systems (DELJIS) access by completing all required checks within the first 6 months of employment. Must possess and maintain a driver's license with a good driving record.

CANDIDATE EVALUATION

Evaluation for this position includes a review of application materials, certification of qualified applicants, and an in-person or virtual panel interview.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

All selected applicants must pass a criminal background investigation and a pre-employment physical.

• Physical Requirements: Works in an office and in outside weather conditions. Occasionally required to lift and/or move objects weighing up to 25 pounds. • Vision: Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Working Conditions: Work is typically performed in an office environment with low noise levels. The employee is frequently required to sit, stand, and talk or hear. . Specifically, work with the use of a computer, cellular phone, digital camera, and video camera, in addition to standard office equipment like desk phones and printers/copiers. The majority of functions will involve a computer and a cellular phone. Occasionally exposed to inclement weather conditions. Moderate outdoor work is required when addressing traumatic and/or other community-based events.
• Location: Business hours are Monday through Friday, 8:30 am - 4:30 pm, in the Wilmington Police Department/Public Safety building, 300 N Walnut Street, Wilmington, DE 19801. During peak periods or when the workload is high, the position may require additional hours beyond the standard workweek.

TOTAL COMPENSATION

Compensation encompasses both salary administration and a comprehensive benefit package:

• Salary Administration: New employees are hired at the starting and up to the median salary/step four based on qualifications and internal equity within the classification. Annual merit increases are provided based on a satisfactory performance review.
• Benefits: A comprehensive benefits package is available from day one. Visit the website www.WilmingtonDE.gov/Benefits for details.

SUPPLEMENTAL INFORMATION

This position is open to all internal and external applicants who meet the minimum qualifications.

• To apply, visit www.WilmingtonDE.gov. Computers are available in the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Call 302-576-2460 to schedule an appointment for computer use.
• The City of Wilmington is an equal opportunity employer.
• City Residency required within 12 month(s) of employment.
• The City Code provides preference for eligible internal candidates, veterans, and current city residents.
• The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship. If accommodation is needed, please call 302-576-2466.

BENEFITS

THE CITY OF WILMINGTON COMPENSATION PACKAGE

The City of Wilmington is committed to providing a robust healthcare portfolio to meet the needs of our employees and their families and is pleased to offer coverage on your first day of employment. Helping you understand the benefits we offer is important to us. Please refer to our Employee Benefits website to view all healthcare plans, vendor information, resources, and benefit rates.

Medical Insurance: Highmark BCBS of Delaware. City of Wilmington offers 2 medical plans, PPO II (Preferred Provider Organization) and an EPO (Exclusive Provider Organization).

Dental Insurance: MetLife. City of Wilmington offers three dental plans, Dental Plan 1, 2, and 3.

Vision Plan: Unum (Powered by EyeMed). City of Wilmington offers two vision plans, Basic Vision coverage which is available if you enroll in medical insurance. Basic Vision Coverage which is no cost, and the Buy-Up Vision coverage is available at an additional cost.

Additional Benefits: The City of Wilmington also offers other valuable benefits such as Life and AD&D Insurance, Long-Term Disability. Employer Provided HRA's, Flexible Spending Accounts (medical reimbursement and dependent care), additional whole and term life insurances, short term disability and critical care insurance are also available at an additional cost to the employee.

Opt-Out Cash Back Incentive Program: Employees who choose to enroll in medical or dental coverage other than the City's and can provide proof of this medical coverage may be eligible to receive additional income.

Wellness: We enjoy staying healthy together! Therefore, we have an engaging calendar of wellness events throughout the year for employees, retirees and their families. To learn more, check out our Employee Perks page.

Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.

Vacation: At least eight (8) hours of vacation per month after the completion of the first six (6) months of continuous employment until the next January 1. Each January 1 thereafter, employee will be credited with at least ninety-six (96) hours* of vacation for the calendar year, until the completion of five (5) years of continuous service.

Holiday: Eligible employees receive holiday pay from date of hire, View City Holidays

Life Insurance: The City agrees to provide term life insurance for each eligible employee for a maximum of fifty thousand dollars ($50,000.00) at no cost.

Pension: Eligible employees are able to participate in the State Pension Plan you will contribute 6% of your bi-weekly base pay.

Deferred Compensation Plan: Optional employee contributory plan available.

Live Near Your Work Program: Homebuyer Assistance program to provide up to $4,000 in homebuyers assistance for newly hired employees, first time homebuyers, and those employees choosing to purchase a residence in one of the City's unique and culture-blended neighborhoods.

Tuition Reimbursement: The City encourages employee self-development and continuing education and provides a reimbursement program for eligible employees annually for qualified college or certification courses taken that year.

Teleworking/Remote Work*: Eligible employees qualify for a hybrid schedule upon approval through the city's teleworking policy. The City is committed to increasing employee productivity and improving talent recruitment by providing employees with work alternatives that enable eligible employees to meet their work and family needs.

PSLF Program Eligible Employer: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click PSLF Loan Forgiveness.

• Benefits for employees under collective bargaining agreements or appointed positions may vary.