Common Area Attendant / Houseperson at Lodge 30a

Job Summary

This position will be a combination of Common Area Attendant and Houseperson responsibilities.

The Common Area Attendant is responsible for keeping all common guest areas such as the lobby, elevators, floor hallways, glass doors/ windows, stairwells, concierge lounge and the bathrooms clean and up to company standards at all times. This role is always responsible to maintain the cleanliness of surrounding areas such as the Spa and fitness center and assist in the cleanliness of the Pool Deck.

The Houseperson is responsible for maintaining the cleanliness and upkeep of guest rooms by removing used lines and ensuring all areas meet the hotel's established standards of cleanliness. This role is also responsible for reporting maintenance issues, damaged property, and lost and found items, as well as maintain the security of all guest units.

Primary Responsibilities & Essential Functions

• Clean lobby and all public spaces
• Clean hotel and employee restrooms (empty sanitary feminine trash cans, clean mirrors, restock items, etc.)
• Clean behind front desk and back offices
• Clean windows, walls, and doors
• Clean outside of building keeping it free of trash and debris
• Clean conference rooms ensuring tidiness and chairs arranged
• Clean employee break room
• Clean spa facilitates, restrooms, showers and treatment rooms
• Empty trash cans
• Stock all amenities in appropriate areas
• Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas
• Refills all dispensers such as hand towels, toilet paper & hand soap
• Stock and maintain housekeeping supply rooms
• Always greet guests in a courteous and pleasant way
• Report any damages or repairs needed to management
• Report all lost and found items to the Housekeeping Manager
• Remove all garbage/recycling from all offices and housekeeping rooms
• Clean and maintain all mirrors and entrance doors
• Spot clean any spots on carpets, report any large spots for shampooing
• Launder public area linens and strip guest rooms of used linens
• Maintaining records of room cleanings
• Respond promptly to guest queries and requests
• Deliver any requested housekeeping items to guest rooms
• Maintain all cleaning equipment and materials in a safe and sanitary working condition
• Follow all company safety and security procedures

Report any maintenance issues, safety hazards, or damage of hotel property

• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred.
• Previous housekeeping experience preferred but not required

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Ability to identify and resolve issues related to position independently
• Basic knowledge of proper cleaning operations and sanitation methods
• Ability to work as a part of a team
• Ability to properly utilize equipment and follow safety procedures
• Ability to meet attendance requirements and work flexible hours as needed
• Ability to communicate with others and effectively follow instructions
• Familiarity with cleaning products and equipment, as well as cleaning techniques

Physical Demands

• Frequent standing, stooping, walking, kneeling, pushing, and pulling
• Must be able to lift 50 lbs

Working Conditions

• Indoors and/or outdoors
• Exposure to cleaning chemicals (with PPE)
• Possible exposure to a somewhat noisy environment
• Possible exposure to bodily waste

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.