Commercial Soft Services Manager

Commercial Soft Services Manager

Job ID

279578

Posted

17-Jun-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Aguadilla - Puerto Rico - United States of America

About the Role:

As a CBRE Cleaning Manager, you will be responsible for the implementation of the strategic direction for onsite cleaning operations. This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance
• evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Focus on strategic planning and implementation of best practice initiatives and innovation ensuring the
• location.
• remains at the forefront of cleaning and operational practices.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off
• on all duties and tasks complete.
• Focus on training and development of the team to establish good working practices!
• Provide professional support to the business in service-related matters and to clients in all contractual matters!
• Take full ownership and management to the conclusion of all cleaning feedback or complaints.
• Approve payroll and maintain labor levels to provide cost savings to the department.
• Carry out daily site audits to ensure high standards of cleanliness and a safe environment are met.
• Confirm quality performance measures (KPIs/SLAs) are adhered to and any non-compliance is resolved in a
• professional manner with clear plans and next steps visible to all.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared
• interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and
• departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident
• in existing systems and processes.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance
• evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Focus on strategic planning and implementation of best practice initiatives and innovation ensuring the
• location.
• remains at the forefront of cleaning and operational practices.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off
• on all duties and tasks complete.
• Focus on training and development of the team to establish good working practices!
• Provide professional support to the business in service-related matters and to clients in all contractual matters!
• Take full ownership and management to the conclusion of all cleaning feedback or complaints.
• Approve payroll and maintain labor levels to provide cost savings to the department.
• Carry out daily site audits to ensure high standards of cleanliness and a safe environment are met.
• Confirm quality performance measures (KPIs/SLAs) are adhered to and any non-compliance is resolved in a
• professional manner with clear plans and next steps visible to all.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared
• interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and
• departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident
• in existing systems and processes.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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