Commercial Services Manager

PRIMARY DUTIES & RESPONSIBILITIES

Commercial Services Leadership

• Lead and develop commercial services personnel supporting multiple product lines and order types.
• Establish team priorities, performance expectations, and operational accountability standards.
• Support hiring, onboarding, employee development, and workforce planning activities.

Quote-to-Order Execution

• Oversee daily quote-to-order activities including quotations, contract reviews, order entry, and order management.
• Coordinate with sales, operations, engineering, supply chain, finance, and shared services teams to support efficient commercial execution.
• Ensure service levels, workload distribution, and commercial processes are consistently maintained.

Operational Performance & Continuous Improvement

• Monitor operational KPIs, reporting metrics, and team performance to support business objectives.
• Identify and implement process improvements that enhance efficiency, scalability, accuracy, and customer responsiveness.
• Support standardization of workflows, systems adoption, and continuous improvement initiatives.

Systems, Data & Commercial Governance

• Support effective utilization of ERP, CRM, CPQ, and other commercial systems while maintaining data accuracy and operational reporting integrity.
• Ensure compliance with company policies, delegated authority requirements, commercial procedures, and internal controls.
• Collaborate with internal stakeholders to improve system functionality, reporting capabilities, and operational visibility.

Customer & Cross-Functional Collaboration

• Build strong working relationships with customers and internal stakeholders to support commercial execution.
• Partner with sales and product line teams to address customer requirements, order execution, and issue resolution.
• Support compliance with NOV quality, health, safety, environmental, and training requirements while promoting safe and consistent workplace practices.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Support regional commercial services activities aligned with ISE operational objectives and customer requirements.
• Collaborate across product lines to ensure standardized commercial execution practices and operational consistency.
• Support regional growth initiatives through effective commercial support, process efficiency, and customer responsiveness.

JOB REQUIREMENTS

• Excellent written and verbal communication skills in English.
• Strong working knowledge of CRM, ERP, and commercial systems platforms.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to interpret commercial terms, customer requirements, and operational workflows.
• Minimal domestic and international travel may be required.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Minimum 5 years of experience in sales, commercial operations, quote-to-order, customer service, or related commercial support functions.
• Demonstrated experience supporting sales processes and managing commercial workflows.
• Bachelor's degree in Business, Operations, Sales, or a related discipline preferred.
• Previous leadership or supervisory experience in a commercial or operational environment preferred.
• Experience managing quote-to-order processes within ERP, CRM, or related business systems.
• Experience supporting both spare parts and capital equipment commercial processes preferred.
• Experience developing operational reports, dashboards, and analytics preferred.
• Experience implementing or supporting commercial systems, process improvements, or operational transformation initiatives preferred.

BEHAVIORAL COMPETENCIES

• Strong leadership and team development capabilities.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities across different product lines and order types.
• Strong attention to detail and accuracy in commercial and operational activities.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across all organizational levels.
• Ability to drive accountability, process discipline, and operational consistency.
• Strong customer service orientation with the ability to manage challenging situations professionally.
• Self-motivated with the ability to work independently while supporting team objectives.
• Ability to adapt to changing business priorities and support organizational change initiatives.

TECHNICAL COMPETENCIES

• Strong commercial acumen and understanding of quote-to-order processes.
• Proficiency in Microsoft Office applications including Excel, Power BI, and related reporting tools.
• Working knowledge of ERP, CRM, and CPQ systems such as D365 or similar platforms.
• Knowledge of commercial contract review and order management processes.
• Ability to analyze operational KPIs, commercial metrics, and reporting data.
• Understanding of workflow standardization and process improvement methodologies.
• Familiarity with sales operations, customer support, and commercial governance practices.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.