Commercial Services CRM ManagerPennsylvania - PhiladelphiaProfessional Services - Services CRM Svcs Full-Time RemoteApply for this jobVeeva Systems is a mission-driven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history we surpassed 2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company - we made history in 2021 by becoming apublic benefit corporationPBC legally bound to balancing the interests of customers employees society and investors.As aWork Anywherecompany we support your flexibility to work from home or in the office so you can thrive in your ideal environment.Join us intransforming the life sciences industry committed to making a positive impact on its customers employees and communities.The RoleAbout Veeva Veeva is the leader in cloud-based software for the global life sciences industry. We are committed to innovation speed and customer success empowering companies from the largest pharmaceutical giants to emerging biotechs to bring life-saving medicines to patients faster.Opportunity Were seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America optimizing our service delivery and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector.The Role Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team shaping our hiring strategy and managing key operational processes.What Youll DoLead & Scale CRM Projects Own and ensure the success of Vault CRM projects owned by your team scaling operations to meet customer demand ensuring high customer satisfaction and continuously incorporating lessons learned for future improvementsCustomer relationships Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accountsOrganizational Optimization Lead and optimize the organizational structure for the full CRM suite directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functionsStrategic Team Management Effectively manage and optimize across the CRM Professional Services team scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial ServicesDrive Business Growth & Value Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team ensuring our services remain strategic and avoid becoming a commodity.RequirementsProven ability to successfully build and manage customer relationships escalations and consultant situationsRecognized mentor with excellent communication and interpersonal skillsAbility to source assess and attract candidates that fit within the Veeva culture10 years of work experience with consistent advancement and demonstrated growthPerks & BenefitsMedical dental vision and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1 charitable giving programCompensationBase pay 100000 - 200000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions. This position may also be eligible for other types of compensation in addition to base salary such as variable bonus andor stock bonus.LI-RemoteVeevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us attalent_accommodationsveeva.com.Apply for this job