Commercial Service Manager
Gentry Service Group
Swannanoa, NC (Asheville area)
Are you an experienced HVAC service leader ready to take full ownership of a commercial service department and drive both team success and business growth?
Gentry Service Group has been a trusted name in heating and air conditioning since 1963. We're a customer-focused company that takes pride in providing exceptional service to Asheville and the surrounding areas. We're looking for a strong, hands-on Commercial Service Manager who wants to lead a team, deliver outstanding results, and build a profitable, high-performing service department.
If you're a proven leader with a passion for HVAC service, enjoy developing technicians, and want the autonomy to run a department with real impact, this is an excellent opportunity to advance your career with a stable, long-established company.
What We Offer:
- Competitive Salary: $70,000 - $90,000 annually, based on experience
- Performance Bonuses tied to department profitability and growth
- Full-time schedule: Monday - Friday (40 hours/week)
- Opportunity to lead and shape the commercial service operations
- A supportive environment with a company that values quality, integrity, and long-term success
What You'll Do:
- Lead the entire commercial service department, including dispatching, technician performance, and daily operations
- Drive revenue growth and achieve targeted gross profit through effective leadership and accountability
- Oversee staffing, training, and development of HVAC field technicians - including hiring, performance reviews, and coaching
- Manage service agreements, warranty claims, inventory, and van fleet operations
- Build and submit accurate repair quotes quickly
- Review daily tickets, reports, and technician productivity - providing constructive feedback to improve performance
- Handle customer relations and resolve any field or customer issues
- Collaborate with other managers to support warranty and installation needs
- Ensure the department runs efficiently, profitably, and continues to grow
What We're Looking For:
- 5+ years of proven leadership experience in HVAC service management
- Strong track record of hitting revenue and profitability goals
- Ability to inspire, coach, and hold a team accountable while building pride in workmanship
- Detail-oriented with excellent organizational and follow-through skills
- Experience managing inventory, service agreements, and fleet operations
- Basic computer skills (MS Office and service/dispatch software)
- Valid driver's license with a clean, insurable driving record
- Highly motivated self-starter who thrives on challenges and multi-tasking
- Excellent communication, sales, and customer service skills
This is more than just a management job - it's a chance to take ownership of a key department, develop a strong team, and directly influence the success and growth of the company.
If you're a driven HVAC service professional who wants to lead, earn a great income with bonuses, and build something meaningful with a respected local company, we'd love to talk with you.
Ready to take the next step in your HVAC leadership career? Apply today and let's discuss how you can make a real impact at Gentry Service Group.
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