About the Role
This role owns the handoff from signed commercial contract to commissioned system. You receive completed sales packages from our commercial sales team and translate them into executable work orders, schedules, and service plans — then drive each project through to customer sign-off.
You'll have direct authority over install technicians, fabrication, and service technicians on active commercial projects. You're not coordinating by asking nicely. You're running the job, holding the schedule, and intervening when things slip before they become customer problems.
This position reports to the Commercial Service Manager and works daily alongside our commercial sales team, service leads, and field technicians. Our commercial accounts include hospitals, dialysis clinics, surgery centers, manufacturers, and other critical-use facilities throughout the Midwest.
This role is right for someone who has run projects in a trade, service, or industrial environment — who knows what it takes to keep crews coordinated, customers informed, and jobs on schedule without constant hand-holding from above.
What You'll Own
Intake & Planning
- Review every closed commercial deal before scheduling begins — confirm site specs, equipment requirements, and full installation scope
- Identify gaps in the sales package early and resolve them before they create delays in the field
Scheduling & Coordination
- Assign install techs, fabrication, and service technicians to jobs based on requirements, skill sets, and capacity
- Stage equipment and materials ahead of job start — no crew shows up without what they need
- Hold authority over tech assignments and scheduling on active commercial projects
Job Tracking
- Maintain real-time visibility on all active projects
- Flag delays, scope changes, and resource conflicts before they hit the customer
- Drive resolution when timelines slip — don't wait for someone else to notice
Handoff Management
- Own the formal transition from installation completion to ongoing service
- Ensure the service team has complete documentation, site specs, and customer expectations before the project closes
Internal Communication
- Keep sales informed on job status throughout the project lifecycle
- Keep service informed on customer expectations and commitments made during the sales process
- Absorb the friction between functions so reps and techs can focus on their jobs
What We're Looking For
Required:
- 3+ years of project coordination, project management, or operations coordination experience in a trade, service, industrial, or construction environment
- Demonstrated ability to direct crews and hold schedules — not just facilitate meetings
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- Exceptional organizational skills with the ability to manage multiple active projects simultaneously
- Strong verbal and written communication — you can translate between a sales rep and a field technician without losing either of them
- Valid driver's license and ability to travel to customer sites as needed
Preferred:
- Experience in water treatment, HVAC, medical equipment, or a related technical service field
- Familiarity with service management software or field service platforms
- CADD or equipment specification experience
- PMP or equivalent project management credential
Why Culligan of Greater Kansas City
We're a third-generation, family-owned franchise with 70+ years of history in the Kansas City region. Women-owned and led for two generations. Roughly 70 employees across three territories serving 40,000+ customers.
Our culture is one of the reasons people build careers here — many of our team members have been with us for 10, 20, and 30+ years. We invest in professional development, promote from within, and take team culture seriously. If you want to work with people who take the job seriously and still enjoy coming to work, this is the right place.
This role has a clear growth path into Commercial Operations leadership as our division expands. We're building the commercial structure now — and this person will be a core part of how we do it.
Benefits
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off
- Professional development support
- Advancement opportunities as the commercial division grows
Ready to run projects that matter? Apply now.
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.