Commercial Operations Lead

The Commercial Operations Lead is accountable for sales effectiveness across the commercial organization through disciplined execution, analytics, and business intelligence. The role is responsible for executing the Sales Management Operating System (MOS) by running operating cadence, enabling performance reviews, and reinforcing execution standards established by Sales Operations leadership. In addition, the role owns opportunity and pipeline analytics and customer-level business intelligence for priority accounts, partnering with Sales Leadership to translate insights into clear narratives that support execution, customer engagement, and business reviews.

Reports to: Commercial Operations Leader

POSITION LOCATION: Tampa, FL (Hybrid, 4 days in office)

What You Will Be Doing:

• Sales Effectiveness and MOS Execution:
• Execute the Sales Management Operating System (MOS) by running the defined operating cadence, preparing standard review materials, and enabling fact-based performance discussions.
• Reinforce execution standards for opportunity management, including stage definitions, exit criteria, and required data elements that support sales execution.
• Partner with Sales Leadership to ensure operating reviews focus on execution quality, risks, and corrective actions.
• Identify patterns, gaps, and breakdowns in execution and escalate insights to Sales Operations Leadership.

Opportunity and Pipeline Analytics:

• Own opportunity level analytics and pipeline management, providing visibility into deal health, timing, risk, and coverage versus targets.
• Analyze pipeline dynamics including conversion, velocity, slippage, and concentration to identify execution strengths and breakdowns.
• Support pipeline and forecast reviews with clear insights that enable sales leaders to assess confidence and prioritize actions.
• Integrate opportunity level insights into enterprise planning conversations through close partnership with S&OP.

Business Intelligence and Key Customer Insights:

• Own and maintain comprehensive business intelligence profiles for the organizations top 20 customers, integrating performance data, historical trends, customer initiatives, and strategic context.
• Synthesize customer specific insights by combining internal data with inputs from the sales team to develop a shared understanding of customer priorities and dynamics.
• Partnered with sales leadership and account teams to develop insight driven narratives and materials for key customer meetings and quarterly business reviews.
• Maintain a regular cadence for refreshing customer profiles and insights aligned to senior level customer engagements.

Sales Performance Analytics and BI Enablement:

• Develop and maintain standardized dashboards, scorecards, and reporting that provide a consistent, trusted view of sales performance.
• Translate complex data into actionable insights that support coaching, prioritization, and execution decisions.
• Partner with IT and BI teams to ensure reporting tools, data models, and access effectively support sales execution needs.
• Elevates the analytical ceiling of the Field Sales Team to better understand their markets & help drive growth in their key markets by developing reporting capabilities
• Planning and Commercial Enablement:
• Provide analytical inputs to support territory design, capacity planning, and annual operating plan development in partnership with sales leadership and finance.
• Support alignment of commercial priorities, resources, and initiatives through data-driven insights.
• across functions and businesses to maximize business performance and develop capabilities with data for growth
• .
• Creates sustainable reporting packages that can be consumed by the field sales audience that will assist in analyzing purchase history, business services used, product inquiries, complaints; all to help understand customer behavior bringing to light opportunities to help build future strategy
• Draws insights from internal and external reporting of our indirect & direct customers as it relates specifically to their purchase programs
• Develops & analyzes reporting requests from Area Sales Managers, National Account Business Managers, National/Regional/Team Sales Leaders, and Business Units

Customer Relationship Management (CRM) Integration and Advancement:

• Manage and analyze the data that the Doors field sales team is collecting around our customers
• Generate reporting tools that will provide customer insight or operational changes that will add value to the customer relationship and the use of the CRM
• Responsible for the maintenance and management of customer data to ensure data integrity & ensure accurate reporting
• Identify, recommend, and implement quality and efficient improvements to CRM processes
• Provide support for CRM projects; carrying out the optimization of CRM processes with functional stakeholders

Qualifications

• Bachelor's degree with 3+ years of experience in customer success, sales, analytics, or commercial operations roles.
• Analytical skills with the ability to transform data into insights and actionable recommendations.
• Experience working with reporting tools and systems such as Excel, Power BI, ERP platforms, or CRM systems (e.g., Microsoft Dynamics).
• Experience supporting customer success initiatives, account management, or sales performance.
• Ability to communicate complex information clearly and effectively to a variety of stakeholders.
• Experience collaborating across cross-functional teams in a matrixed organization.
• Organizational skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Understanding of customer dynamics, sales processes, and commercial performance drivers.

Preferred Qualifications

• Experience supporting Sales Management Operating Systems (MOS) or structured performance management frameworks.
• Experience working with CRM optimization, data governance, or reporting transformation initiatives.
• Background in account planning, customer analytics, or revenue optimization.
• Experience developing or supporting executive-level customer business reviews.

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About Owens Corning

Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages - including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position - to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.