Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Numbers & Facts
Location
Houston, TX
Job Type
Full-time
Website
https://securitytexas.com
Description
Duties & Responsibilities: Technical Expertise –
Mechanical aptitude
Basic computer skills including experience with
Excel
Outlook
Service
Troubleshoot and repair mechanical & electronic locking systems.
Performs combination changes on all types of mechanical and electronic safe/vault locks.
Repair and maintain safe/vault doors and interior lockers.
Open, repair, and install safe deposit box locks.
Rekey or repair physical security locks and containers.
Coordinates with administration for the purpose of completing projects/work orders efficiently.
Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items.
Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
Operations
Maintain and control inventory
List parts accurately and timely on work orders
Keep truck stock by being proactive in replenishing
Anticipate parts required to meet or exceed goals.
Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
Report inventory on truck monthly
Communications
Respond to all phone calls from other SCI personnel within four hours
Respond to all emails within 24 hours
Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
Time Keeping
Accurate reporting of dispatch, arrival and completion times
Recognize that this data is analyzed and some customers receive reports based on response and resolution
Input and categorize time not spent on work orders accurately
Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
Other
Maintain Security License by adhering to annual continuing education requirements
Ability to pass criminal background check and drug screen test
Valid Driver’s License and insurance
Report any moving traffic violations or accidents immediately
Essential job-related skills required:
Maintaining confidentiality of work related information and materials.
Effective organization and planning skills.
Customer Service
Strong customer service skills
Effective communication and interpersonal skills, including tact and diplomacy.
Ability to perform with bank personnel present and occasionally under pressure
Good judgment in what is appropriate to say and do
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to understand and follow instructions precisely
Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed:
Loud environment with multiple distractions at any given time.
Work is performed within extreme temperature ranges.