Purpose/Objective: Performs a wide variety of tasks related to loan
servicing as related to commercial loans according to established
policies, procedures and regulatory guidelines thus assuring overall
quality and integrity of the Bank?s commercial loan portfolios. Key
Accountabilities: - Reviews daily reports to ensure accurate customer
billing, rate review, payment changes, transfers and performs
maintenance necessary for corrections. Assists in the ongoing processing
of exception handling by pulling and working entries from tracking
reports - Performs the quality control function for new loans and the
maintenance on loan modifications. Monitors the integrity of data
entered into core systems. - Ensures accurate processing of payments,
loan advances and transaction reversals necessary to maintain accuracy
in the loan core system. - Processes all non-accrual and charge-off
entries for the Commercial Loan Department as well as all OREO
transfers. - Reconciles general ledger balances to ensure system
accuracy. - Provides payoff quotes, transacts the payoff in core and
processes the paid loan paperwork including the preparation of
collateral releases. - Monitors the Sharepoint Queues for requests and
processes accordingly. - Maintains job function procedures. - May assist
or act as the main liaison for the ongoing perfection of collateral
through UCC continuations and verification of liquid collateral values
(i.e., Stocks). - Assists or acts as the main liaison for the monitoring
and payment of loan accounts taxes escrowed. - Assists or acts as the
main liaison for the monitoring of hazard and flood insurance, including
force placement. - Assists or acts as the main liaison for updating the
rate indexes daily. - Acts as the back-up to the Senior Commercial Loan
Servicing Specialist for: * SWAP processes * Requests from the Legal
Department regarding confidential information related to subpoenas *
Requests from the Workout Department related SBA repurchases -
Demonstrates excellent customer service skills at all times to promote a
positive image for the bank. Handles customer issues while executing
excellent customer service principles. Identifies appropriate area to
refer more complex issues and/or problems. - Troubleshoots routine
commercial system problems; provides problem resolution and serves as an
information resource regarding system input. - Performs additional
duties, departmental cross-training and participates in special projects
as required. - Ensures compliance with all banking laws, rules,
regulations, and prescribed policies/practices/procedures necessary to
reduce risk and uphold ethical standards related to and required by
one?s duties. Education: - High school diploma - Some college or
additional education preferred Experience: - 3 years? related work
experience - Knowledge of commercial loan documentation and the
collateral - Commercial loan systems experience preferred Skills &
Knowledge: - Problem resolution capability - Strong analytical
skills - Ability to read and interpret loan documents - Excellent
verbal/written communication skills - Proficient in Microsoft Office
(Excel, Word) and other report writing software - Excellent
organizational skills with the ability to multitask - Detail oriented;
high degree of accuracy - Basic accounting knowledge We endeavor to make
this site accessible to any and all users. Berkshire Bank is an Equal
Opportunity Employer - all qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, or national origin. If you
would like to contact us regarding the accessibility of our website,
need assistance completing the application process, or would like to
request alternative methods of applying, please contact us at
hr@berkshirebank.com.