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Commercial Lines Account Support Specialist

Alera Group

Highland Hills, Ohio

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JOB DETAILS
SKILLS
Alliance/Partner Management, Asset Management, Brokerage, Business Processes, Business Support, Communication Skills, Compensation and Benefits, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Data Entry, Data Processing, Detail Oriented, Develop and Maintain Customers, Documentation, Employee Benefits, File Maintenance, Follow Through, Health Informatics, Insurance, Insurance Documentation, Insurance Sales, Interpersonal Skills, Leadership, Maintain Compliance, Multitasking, Process Improvement, Regulatory Requirements, Reporting Skills, Retention Programs, Risk, Risk Management, Sales Management, Service Delivery, Team Player
LOCATION
Highland Hills, Ohio
POSTED
Today
OVERVIEW

Commercial Lines Account Support Specialist - Property & Casualty
Location: Hybrid in Highland Hills, OH

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Commercial Lines Account Support Specialist who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

The Commercial Lines Account Support Specialist provides essential day-to-day service support to Account Managers, helping ensure a high level of client satisfaction, operational accuracy, and team efficiency. This role is critical in maintaining strong client relationships and supporting the retention of existing business.
Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership and Risk Strategy
  • Support Account Managers and Producers with servicing client accounts
  • Assist with communication between clients, carriers and internal teams
  • Contribute to retention efforts by ensuring responsive and high-quality service delivery
Operational Excellence
  • Maintain accurate documentation within agency management systems such as AMS360 or EPIC
  • Process policy changes, endorsements, certificates and related documentation
  • Support new business and renewal processes, including data entry and file maintenance
  • Ensure compliance with internal procedures, carrier requirements and regulatory guidelines
  • Assist with preparing reports, audits and administrative deliverables
Strategic Contribution
  • Identify opportunities to improve processes and enhance service delivery
  • Support team initiatives focused on efficiency, quality and accuracy
  • Contribute to a collaborative team environment through knowledge, sharing and support

QUALIFICATIONS

What You BringRequired
  • Strong customer service orientation with excellent attention to detail
  • Ability to manage multiple priorities in a fast paced environment
  • Strong communication and interpersonal skills
Preferred
  • Experience working within an insurance agency or brokerage environment
  • 1-2 years of experience supporting Commercial Lines insurance accounts
  • Familiarity with commercial insurance documentation and servicing workflows
Core Competencies
  • Detail orientation
  • Accountability and follow through
  • Collaboration and teamwork
  • Client first mindset

ADDITIONAL INFORMATION

Compensation:
Salary range: $50,000 - $55,000 per year

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid
Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:
  • Role-specific learning paths
  • Leadership development programs
  • Technical and compliance training
  • Industry certifications and continuing education support
  • Peer learning and knowledge-sharing communities
Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.
Licensure & Certifications
This position may require:

About the Company

A

Alera Group