Commercial Lines Account Manager

Operational & Strategic Execution Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews. This role will focus on risk management, client servicing and collaborate with producers, account executives, carriers, clients and internal operations teams.

OVERVIEW

Commercial Lines Account Manager - Property & Casualty
Location: Remote | Eastern Time Zone, preferably local to Buford, Georgia

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

This role will focus on risk management, client servicing and collaborate with producers, account executives, carriers, clients and internal operations teams.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate programs that drive retention, engagement, and satisfaction
  
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
  

RESPONSIBILITIES

What You'll Do / Your ImpactClient & Relationship Partnership

• Support commercial Property & Casualty clients by delivering proactive account management, education, and service
• Collaborate with producers and internal service teams to ensure seamless execution of client deliverables
• Contribute to client retention and satisfaction by maintaining strong, trusted client relationships and providing responsive support

Operational & Strategic Execution

• Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews
• Handle renewals in partnership with producers, including remarketing, account rounding, and presentation of renewal pricing and terms
• Educate clients on coverage changes, policy features, and risk management considerations
• Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
• Leverage systems and tools such as Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting

Growth & Innovation

• Identify opportunities to generate additional revenue through increased coverage, account rounding, and cross-selling opportunities
• Support new business and growth initiatives by assisting producers with servicing and renewal strategy
• Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate

QUALIFICATIONS

What You BringRequired

• 5+ years of experience in Commercial Lines Property & Casualty account management
• Experience in insurance agency client service and account management
• Active Property & Casualty insurance license (state-specific as required)
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment

Preferred

• Experience working with key or complex commercial accounts
• Proficiency with Applied Epic and related agency management systems
• Strong analytical and problem-solving capability

Core Competencies

• Detail orientation
• Accountability and follow-through
• Collaborative mindset
• Client-first thinking

ADDITIONAL INFORMATION

Compensation:
Salary range: $85,000 - $100,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote
Eastern time zone preferably local to Buford, Georgia

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured dev