Commercial Insurance Customer Service Representative

Kamer Agency - Farm Bureau

Holland, MI

JOB DETAILS
SKILLS
Billing, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Insurance Documentation, Multitasking, Record Keeping, Service Delivery, Training/Teaching
LOCATION
Holland, MI
POSTED
30+ days ago
Benefits:
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Summary:
We are looking for a detail-oriented professional to join our commercial insurance team. You will work with clients, producers, and carriers, managing the end-to-end processing of commercial policies while delivering exceptional service to our business partners.

Key Responsibilities:
  • Act as a point of contact for business clients regarding coverage inquiries, billing issues, and policy updates.
  • Issue Certificates of Insurance (COIs), Evidence of Property, ID cards, and other documents.
  • Prepare renewal applications and summaries of insurance.
  • Review policy audits for accuracy and facilitate corrections between the client and carrier.
  • Process endorsement requests, including adding/removing equipment, vehicles, or additional insureds.
  • Maintain precise records of all client interactions and transactions.
Qualifications & Skills:
  • Must obtain Property/Casualty license within 90 days of hiring.
  • Ability to navigate agency management systems.
  • Extreme attention to detail
  • Ability to handle high-stakes business accounts
  • Strong multitasking skills in a fast-paced environment.

About the Company

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Kamer Agency - Farm Bureau