Commercial Insurance Customer Service Rep (copy1)

Professional Insurance Programs is a long-standing, relationship-driven insurance agency owned by the Wisconsin Dental Association. Our primary focus is serving dental professionals by providing essential insurance solutions that protect their practices and livelihoods. We specialize in malpractice, BOPs, workers' compensation, and related commercial coverages. We also support health, life, disability, and personal insurance needs. Our office culture is all about trust and long-term commitment, reflected in a team where many employees have been here for over a decade.

We are seeking a Commercial Insurance Customer Service Representative to support and service an established commercial book of business with a focus on accuracy, responsiveness, and long-term client relationships. This role operates in a professional, collaborative environment with clear expectations, strong leadership support, and flexibility through a hybrid work schedule.

• Base salary $50,000 to $63,000
• Hybrid remote work flexibility
• Phenomenal benefits package including health, dental, vision, and 401k
• Monday through Friday schedule with evenings and weekends off
• Paid time off and paid holidays
• Long-term career stability with advancement opportunities due to upcoming retirements

If you are ready to join a stable, respected organization where people stay and grow, apply today!

Salary Range: $60000.00 - $65000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

401k Plan

Professional Development

Advancement Opportunities

Continuing Education Opportunities

Professional Work Environment

• Handle day-to-day servicing of commercial insurance accounts, including policy changes and coverage updates
• Conduct annual reviews, six-month checkups, and coverage rounding discussions
• Respond to client phone calls and emails regarding policy questions and service needs
• Maintain accurate documentation and ensure timely, compliant policy servicing
• Collaborate with internal team members to deliver consistent, high-quality client support

• Property and Casualty license preferred
• Solid understanding of commercial insurance coverages and service workflows
• Strong communication and organization skills
• Detail-oriented mindset with the ability to manage multiple accounts
• Professional attitude aligned with a collaborative, long-term team culture