Commercial & Installment Loan Officer

Solicits develops and manages credit relations with individuals and businesses seeking a variety of secured and unsecured loans including commercial real estate and construction. Oversees and manages commercial loan portfolio. Portfolio consists of more routine commercial loan accounts makes decisions within prescribed guidelines. May assist higher level Commercial Lender. Consults with Senior Lending Officer on complex loans. Responsible for the overall profitability and quality of loan portfolio. Operates within established lending authority and guidelines provide optimum profitability balanced with acceptable risk. Ensures adherence to established bank loan procedures practices and reporting requirements. Responsible for sales development and referral activities including Salesforce CRM tracking. Creates a teamwork environment to ensure that quality service is provided and sales-business development goals are met. Conducts relationships and activities consistent with established Bank policies procedures and systems the corporate code of conduct Bank Secrecy Act and all applicable State and Federal laws and regulations.

GENERAL EXPECTATIONS

We consider a consistently positive cooperative self-motivated courteous organized and professional attitude to be an essential function of every position. You will need to have a strong desire for public speaking and sharing your breadth of knowledge of our Banking system and Products and Services and overall procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interview loan applicants to develop information concerning their businesses needs, desire, abilities, and earnings to determine whether a loan may be an acceptable risk.

• Evaluate the financial condition of the client, the value of pledged collateral, and the clients management effectiveness and competency. • Make decisions on loans and terms if within your lending limits. • Present loans over loan authority to Loan Committee and Sr. Management. • Ensure optimum profitability balanced with acceptable risk. • Monitor quality of existing accounts by verifying that assigned accounts conform to contract and policy limits. • Ensure that necessary documentation is completed and request additional data as needed. • Recognize unfavorable trends and recommend corrective actions. • Confer with Senior Lending Officer on difficult or sensitive issues. • Coordinate loan and cross-sale activities with appropriate departments. • Responsible for the attainment of loan objectives to include loan origination volume, portfolio growth, and maintenance fee income generation, cross-sales goals, deposit, and other bank product sales.

Participate in the collection and work out of loans which are past due and/or have deteriorated in quality. Prepare and implement action plans and consistently work ProblemWatch credits.

Actively participate in the Salesforce CRM system, attend appropriate sales and Salesforce training, meet all sales initiatives. Make referrals to other business units for traditional and non-traditional banking products and services.

Under the direction of Senior Lending Officer, establish daily, weekly, monthly, and quarterly business development, sales, and referral goals. Develop a prospecting plan utilizing Salesforce that will generate additional new commercial loans.

Maintain personal accountability for sales and service standards and for meeting business development, sales, and referral goals. Implement tactical plans that focus our relationship selling effort to manage our most profitable customers in the community.

Identify opportunities to deepen our relationship with customers that have a minimal relationship but offer upside potential and aggressively sell to this customer base.

Identify clients who are not profitable and aggressively manage the relationship to be a more profitable one.

Utilize the Business Banking team to accomplish sales goals. Actively call on new and prospective customers exploring needs and cross-selling and recommending bank products and services that are in the best interest of the customer and that achieve their financial objectives.

Actively profile customers to ensure strong understanding of the total customer financial picture. Ensure thorough knowledge and understanding of compliance and regulatory issues relating to loan policy and procedures, i.e., CRA Fair Lending, etc., evidenced by appropriate application of these regulations in day-to-day operations.

Demonstrate the highest level of professionalism, privacy, efficiency, and customer service skills when dealing with all customer interactions. Understand and maintain a thorough knowledge of Central Bank of Lake of the Ozarks Banks services, operations, and organization, communicate this understanding to others when appropriate, and refer inquiries and correspondence to the proper department or individual.

Obtain and maintain appropriate certifications in training programs, including Salesforce, Accu Banking, and other systems as required. Attend and complete all other required training.

Assists others in the bank and perform other duties as needed and/or directed.

May be assigned to assist in duties at any branch when needed. May be assigned other duties and responsibilities or work training at other locations.