· Delegating Service Department needs such as reviewing scheduling of jobs for potential conflicts, parts needed, or technician assignments. Evaluating its efficiency daily in the morning and evening.
· Handling customer complaints, concerns, and constructive feedback in a professional manner
· Estimating any jobs or projects of a Service Department manner including service repairs, maintenances, or installations of new equipment vs. repairs daily.
· Complete possible high problematic service calls i.e. multiple callbacks, V.I.P. calls, and higher skilled equipment as needed.
· Processing new orders and maintaining inventory in conjunction with other employees.
· Evaluating new pricing on a quarterly basis and yearly basis
· Interviewing and hiring new service technicians and/or leading employee reviews of service technicians.
· Training new service technicians whether it be by yourself or another team member
· Communicating with constructive feedback to service technicians by doing “drop ins” and inspecting repairs
· Organizing training meetings to provide the best possible service
· Organizing safety meetings quarterly
· Communicating any service technicians needs or concerns to management team
· Over all making sure the customer get the best experience every interaction with a Sunburst Team Member.