Responsibilities
This position is to be a supporting hand with common day-to-day functions in the service department. The majority of this position is to be an accommodating hand to the billing portion for the service-related section. Alongside working with the dispatcher, service assistant, management, technicians, and others to create a steady, stress-free work environment.
Responsibilities:
- Maintiain Service billing
- Customer support
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Answer inbound telephone calls
- Maintain Technician Growth
- Grow Service sales
Qualifications:
- Previous experience in office administration or other related fields
- Commercial HVAC service experience in order to give technical support
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
Ideal Candidate:
· Must have experience with working in the commercial HVAC industry, preferably 5+ years.
· Able to work with a service dispatch software
· Have proficient skills in Microsoft Word, Excel, and outlook.
· Strong work ethic and good attendance.
· Having prior billing experience is a plus.
Billing:
The billing section is the top priority of this position. You must be able to:
· Understand and complete the billing of service calls.
. Known knowledge of the process of service work orders with correct information.
· Understand today’s pricing structure of HVAC Commercial Industry.
Working with Technicians:
· Being able to answer any technical questions that the technicians have come across and coming up with a recommendation, solution, or strategy that happens on the job in order to achieve the best possible outcome for the customer.
· Reaching out to the technician for any verification that is needed for a ongoing work order, get the answer to questions that a customer might have, have all correct equipment/parts information with price and availability either through a quote from vendor or a direct email from technician if they called.
Assisting Office Space:
· To help Dispatch with any technical questions.
· Answering any incoming phone calls and directing them to the right personnel.
· Creating and assisting with quotes from the recommendations made by the technician with dispatch.
· Checking our Service Email and to respond accordingly, either to right personal or to notify dispatch.
· Being able to cover certain positions like Service Assistant or Dispatch in cases that they are not in office.
· To be able to handle any requests or instructions from supervisors.
Pay is negotiable by experience.