Commercial Department Project Manager

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Description

Artisan Design Group - or ADG - is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies - each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

Job Summary

We are a dynamic stone and solid surface fabrication company in McDonough, GA, with an ambitious goal to achieve 5x revenue growth in five years, positioning us as a market leader in the Atlanta region. We are seeking a Commercial Project Manager to drive process excellence and manage high-value commercial projects. Our state-of-the-art facility and commitment to quality fuel our rapid expansion.

The Commercial Project Manager will manage commercial projects to support our aggressive growth in the commercial sector. This role serves as the primary point of contact for commercial clients, ensuring exceptional customer satisfaction through accurate project execution and optimized workflows. The ideal candidate will have 3+ years of experience in process improvement and project management within stone fabrication, construction, or related industries, with a proven ability to enhance operational efficiency and deliver large-scale projects on time and within budget.

Commercial Project Management:

• Manage multiple commercial projects simultaneously, ensuring on-time delivery and adherence to client specifications for projects valued at $50,000-$200,000+.
• Act as the single point of contact for commercial clients, setting clear expectations, providing timely updates, and resolving issues to achieve high customer satisfaction.
• Coordinate with internal teams (sales, production, installation) and external stakeholders (contractors, architects) to align project milestones and deliverables.
• Conduct precise field verifications, comparing purchase orders against CAD drawings to ensure First Time Right (FTR) accuracy.

Customer Satisfaction:

• Deliver exceptional customer service, fostering long-term relationships and turning clients into advocates through consistent, positive experiences.
• Achieve top customer ratings for project quality, timeliness, and communication.
• Educate clients on products, services, and project cycles to align expectations.

Documentation and Compliance:

• Maintain accurate records of correspondence, change orders, back charges, and daily logs in ERP systems and client portals.
• Ensure all project activities comply with client agreements, safety regulations, and industry standards.
• Manage third-party field corrections cost-effectively, sourcing appropriate vendors and services.

Industry Expertise:

• Stay current on stone fabrication trends, products (granite, quartz, solid surfaces), and technologies to enhance project outcomes.
• Share expertise with sales and operations teams to improve cross-departmental collaboration.

Requirements

• 3+ years in process improvement and project management, ideally in stone fabrication, construction, remodeling, or related industries.
• Proven track record of optimizing workflows and managing commercial projects.
• Experience with ERP software (e.g., Moraware, SPS), CAD drawings, and field verifications.
• Strong background in customer-facing roles, delivering high satisfaction in commercial settings.

Preferred Skills:

• Strong organizational and multitasking skills to manage multiple high-stakes projects under tight deadlines.
• Excellent communication and interpersonal skills to build client and stakeholder relationships.
• Proficiency in Microsoft Office (Excel, Word), ERP systems, and client portal management.
• Basic mathematical skills and ability to read units of measurement for precise project specs.

Education:

• Bachelor's degree in business, engineering, construction management, or a related field.
• Certifications like PMP (Project Management Professional), Lean Six Sigma, or CPIM preferred.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.