Commercial Customer Service Representative

• In this role, you will be the primary contact for our business clients, handling day-to-day service needs, processing policy changes, and assisting with renewals. You will collaborate with team members and producers to deliver exceptional service, ensuring accuracy in coverage and strengthening client relationships.

• This position will be in our office in Walhalla, SC.

Salary Range: $45000.00 - $65000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Client Service: Respond promptly to client inquiries via phone and email regarding coverage questions, billing issues, and policy updates.
• Policy Maintenance: Process endorsements, renewals, and cancellations, ensuring all changes are accurately documented in the Agency Management System (AMS).
• Documentation: Issue certificates of insurance, auto ID cards, and binders on a priority basis.
• Renewal Support: Assist with the renewal process by gathering updated underwriting data, ordering loss runs, and preparing renewal proposals.
• Accuracy & Compliance: Diligently review policies and endorsements for accuracy, ensuring compliance with carrier and agency standards.

• Active Property & Casualty (P&C) insurance license.
• 2+ years of experience in commercial lines insurance.
• Excellent verbal and written communication skills, with the ability to explain complex insurance terms clearly.