Commercial Coffee Brewing Field Service Technician

Step into a day where your technical skill keeps great coffee flowing. As part of Farmer Brothers’ Revive Service & Restoration team, you’ll hit the road to install, service, and remove commercial coffee and tea brewing systems for a dedicated customer base—closing service calls with precision and documenting every detail along the way.

How your day may unfold

• Start with a planned route of installs, preventive maintenance, and a few surprise emergency calls.
• Diagnose issues on-site, repair beverage brewing and dispensing equipment, and verify performance.
• Keep trunk stock tidy and within replenishment guidelines; reorder parts as needed.
• Close each job thoroughly: capture accurate work details, complete invoices, and secure customer signatures.
• Communicate promptly with customers, operations, and teammates; share feedback that improves programs.
• Pitch in on scheduled installation projects—planning, scheduling, staging, and execution.

Schedule and travel

• Typical schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
• On-call rotation required, including after-hours and weekends.
• Primary travel within a ~100-mile radius; occasional regional trips as needed.

What you’ll do

• Perform scheduled and unscheduled field service: installations, removals, surveys, PM, and emergency response.
• Follow customer SLAs and program standards.
• Manage and prioritize multiple tickets to meet expectations.

What you’ll bring

• High school diploma or GED.
• 3+ years of hands-on mechanical and technical experience.
• Preferred: foodservice background; electrical, plumbing, HVAC, or metering/test equipment experience.
• Valid driver’s license with a clean driving record; ability to travel within a 100+ mile radius.
• Strong troubleshooting and diagnostic ability; able to lift up to 60 lbs frequently.
• Comfort working independently while collaborating effectively when needed.

Personal strengths

• Clear written and verbal communication; active listening and customer-first mindset.
• Sound judgment and decision-making; identifies issues and opportunities quickly.
• Applies new knowledge on the job; builds rapport and long-term customer relationships.
• Supports business goals and uncovers ways to grow the business.

Pay, benefits, and transparency

Farmer Brothers is committed to pay transparency and to offering fair, competitive compensation. Base pay for this role depends on your experience and qualifications. We also apply location-based pay adjustments; team members in higher-cost markets may receive a geographic premium based on local data. If applicable, your specific pay will be discussed during the hiring process and aligned to your work location.

• Comprehensive benefits may include health coverage, retirement plans, and paid time off.
• Our Paid Time Off policy provides at least the amount of leave and pay required by applicable state or local laws in the areas where we operate.
• Questions about compensation, including location-based adjustments? Contact Farmer Brothers Human Resources.

Equal Opportunity Employer / Veterans / Disabled

Technical proficiencies

• Mechanical troubleshooting
• Commercial electrical know-how
• Equipment/parts counter support
• HVAC maintenance basics
• Service operations
• Maintenance and repair
• Field service readiness
• Equipment diagnostics and troubleshooting
• Low-voltage cabling installation
• Equipment installation and wiring
• Machine safety inspections

This posting remains open until the position is filled or removed. The deadline has not passed unless explicitly stated.