Position Title: Team Lead
Reports To: General Manager and Area Manager
Supervises: A Geographical area of customers & employees. Sometimes in the same building, often times multiple buildings.
Basic Function: Clean assigned number of hours based on hands-on contracts
Guarantees fill-in coverage up at least a minimum of 5 total hours per week
Guarantees a minimum of 5 hrs/wk of other team lead responsibilities
(hands-on hours fill-in hours Team Lead responsibilities = the total hours per week)
Major Responsibilities:
- POSITIVETEAM ATMOSPHERE with your front line employees in your assigned zone(s) by:
- Taking, logging & responding to Account Manager’s communications (text, voicemail, e-mail or FB message, etc) in a timely manner – COMMUNICATION is of the UTMOST importance when establishing relationships with your team.
- Prompt Delivery & Diligent upkeep of Office Pride of Terre Haute (OPTH) provided equipment, cleaning supply stock, customer’s consumables (if provided by OPTH) & maintaining accurate records of chemicals and supplies stocked & distributed.
- Follow-up with new hire(s), after initial training (to be done by the Area Lead), for further training, if needed, as well as support and encouragement – get to know your team member while working alongside him/her. Check in with him/her periodically.
- Note & evaluate your team member’s performance to gauge if they are promotable. If at all possible, we want to promote from within.
- UPWARD COMMUNICATION to the Area Lead by:
- Proactively reporting findings from interactions with your team members
- - Report quality & compliance concerns (re-training, etc)
- - Recognition for team member’s witnessed exemplifying one or more OPTH core values, favorites for good inspections
- ACCOUNTIBILITY by:
- Preparing and submitting daily typed reports to Area Lead on execution of Team Lead responsibilities, interactions & observations.
DNA of Team Lead
- Office Pride of Terre Haute Ambassador
- Accountability-accept ownership of all aspects of role
- Organized – effective time management skills/prioritize based on immediate needs of customers & the team members
- Excellent/effective verbal and written communication skills
- Detail oriented – pays attention to details at each customer’s location, with extra attention to any problem areas.
- Friendly and Professional – able to deal with customers when they are on-site while cleaning is being performed
- Team player – ability to work within a team where members depend on each other to get work done.
- Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
- Desire to learn, seek new challenges and take on additional responsibilities
- Reasoning ability. Good common sense with ability to solve practical problems
Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.
Built on a foundation of strong core values and a commitment to service excellence, our goals are to provide total customer satisfaction and a rewarding work environment for team members.
You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company, Inc., the franchisor of the Office Pride system, or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride® is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.