Administrative Skills, Banking Services, Commercial Banking, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Discrepancy Report, File Maintenance, Finance, Financial Reporting, Financial Services, General Ledger Accounting, High School Diploma, Insurance, Loan Closing, Loan Documents, Loan Funding, Loan Processing, Loan Review, Loans, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Needs Assessment, Organizational Skills, Prepare Correspondence, Problem Solving Skills, Process Management, Release Management/Engineering, Small Business, Technical Delivery, Time Management
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope:
Provide support to the Commercial Banking team regarding loan production and related banking services to foster and deepen the Commercial and Consumer relationships that aligns with the OZK Way and the Commercial Bank Vision Statement.
Essential Job Functions:
- Administer various loan documentation and information throughout the loan life cycle, including escalating items as necessary to provide excellent client experiences.
- Facilitate and coordinate the loan process, including loan application input, loan funding, advances, issue payoff quotes, manage releases, and general ledger management.
- Exemplify relationship excellence between clients, Commercial Bankers and Business Partners.
- Timely coordination with appraisal services, attorneys, environmental service providers, title companies, insurance companies, and other third-party providers.
- Review loan documents for completeness and accuracy.
- Serve as first point of contact for all internal and external calls.
- Stay current with Bank products and services to identify and anticipate client needs.
- Oversee and review reports including but not limited to Past Due Report, Maturity Report, Collateral Exception Report, Financial Exception Report, Discrepancy Report, and other reports as requested.
- Assemble and maintain loan files.
- Prepare and mail correspondence as required.
- Provide support to other business lines as needed.
Knowledge, Skills & Abilities:
- Knowledge of basic elements required to close a loan.
- Knowledge of loan applicant software.
- Ability to communicate effectively both verbally and in writing.
- Ability to handle multiple tasks and multiple priorities.
- Ability to perform under general supervision.
- Ability to handle confidential information
- Ability to demonstrate strong organizational skills.
- Ability to demonstrate problem solving ability.
- Ability to provide exceptional customer service.
- Ability to succeed in a team environment.
- Ability to produce high volume and credible work with attention to detail.
- Ability to produce time sensitive work, consistently meeting deadlines.
- Skill in using computer and Microsoft office including Outlook, Word, Excel and PowerPoint.
Basic Qualifications:
- High school diploma or equivalent required.
- Minimum two (2) years of experience with banking or financial services preferred.
- Minimum one (1) year experience with computers, including experience with Microsoft Word and Excel, required.
- Minimum one (1) year administrative/clerical experience required.
- NMLS, or successful completion of NMLS process within 30 days of hire, required.
Job Expectations:
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-FO1
EEO Statement:
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.