Analysis Skills, Asbestos, Auditing, Best Practices, Billing, Bioremediation, Career Development, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Dental Insurance, Detail Oriented, Documentation, Establish Priorities, File Management, Follow Through, Hazardous Materials/Substances, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Microsoft Office, Multitasking, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Painting (Facilities and Maintenance), Partner Sales, Problem Solving Skills, Process Improvement, Project Estimates, Project/Program Management, Root Cause Analysis, Sales, Supplier Relationship Management (SRM), Time Management, Vision Plan
Description
A New Role. A New Opportunity. Your Next Step
ServiceMaster® Brands is growing! We’re adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we’re always learning, evolving, and finding better ways to succeed together. If you’re ready to help us innovate, adapt, and deliver results that matter, we’re ready for YOU!
Perks & Benefits That Support You:
- Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
- Competitive 401(k) match to help you invest in your future
- Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
- We’re committed to your development with career advancement and professional growth
Compensation: The salary range for this position is $70,000-$75,000 annually
Join our team as a Commercial Accounts Auditor!
Step into a pivotal role where you become the trusted expert behind national account performance. As the SRM Commercial Accounts Auditor, you’ll manage key commercial client relationships, act as the central communication hub across internal teams, and ensure every project meets the highest standards of accuracy and compliance. You’ll also partner with sales leadership to uncover growth opportunities and strengthen long‑term client partnerships that drive the business forward.
What you'll do:
Review project files, estimates, and invoices to ensure accuracy, contract compliance, and alignment with client requirements.
Submit invoices and manage all required documentation through client and vendor portals.
Investigate and resolve invoice discrepancies, service issues, and client concerns with timely, effective follow‑through.
Serve as a primary communication hub for clients, vendors, and franchise partners, ensuring clear and consistent updates.
Analyze data to identify root causes and drive resolutions that balance cost, quality, and speed.
Track and manage multiple files, work orders, and priorities in a fast‑paced environment.
Collaborate across teams to support project transitions, process improvements, and operational efficiency while guiding franchise partners on invoicing and documentation best practices.
What you'll bring:
Proficiency with Microsoft Office Suite, along with strong communication and interpersonal skills.
Ability to manage multiple projects, prioritize effectively, and meet deadlines with strong attention to detail.
Solid problem‑solving skills and the ability to analyze information and resolve issues independently.
2+ years of experience in client service, billing, auditing, or operations support.
Proficiency with restoration industry platforms such as Restore 365, XactAnalysis, Xactimate, or equivalent tools.
Required experience with Cotality products, including Workspace, Estimate, and Validate.
Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards), unsanitary water categories, and time‑and‑material estimating programs.
Working Conditions:
Work is performed remotely; some travel may be required.During CAT events you may need to work at night or during the weekends.
About SMB:
ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, Aftermath Services®, and Indoor Science.
While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.
Equal Opportunity Employer:
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
Accessibility & Accommodations:
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at
weacknowledge@servicemaster.com
.
Pre-Employment Screening:
Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.