Commercial Account Manager

The RoleAs ThoughtSpot's customer base continues to grow, we are looking for an experienced Account Manager to join our team. The right candidate for this position will have a demonstrated history of leading and managing customers and proven success in selling software & services, preferably in the Business Intelligence, Data Warehousing, or Analytics space. Ideally, you have experience leveraging data and AI‑driven insights to drive customer growth and retention. The ability to work independently in a rapidly growing environment is important. We also value the ability to evangelize an evolving, AI‑powered product that provides real value to both technical and non‑technical audiences. A value‑based sales approach and “first on the ground” experience is a major advantage.What You'll DoThe Account Manager will develop and manage a territory of enterprise & major customer accounts, with a primary focus on account growth and retention. You will lead the charge to drive growth and expansion for designated customers, leveraging a consultative, data‑driven approach.Manage complex account lifecycles, owning renewals and expansions while driving a “land‑and‑expand” strategyAct as a consultative thought partner to customers, aligning ThoughtSpot's AI‑driven analytics capabilities to business goals and measurable outcomesLeverage generative AI and advanced automation to personalize customer engagements at scale, dynamically tailoring outreach, enablement, and account strategiesHarness AI‑driven insights to identify expansion opportunities, adoption gaps, and potential risks across your portfolioUtilize advanced analytics to inform account planning, forecast growth, and develop differentiated value propositions for each customerPartner closely with Solution Consultants, Professional Services, Adoption, Product, and Leadership teams to execute coordinated, data‑informed account strategiesMaintain strategic oversight of assigned accounts, ensuring engagements achieve intended business outcomes and ROIDeliver impactful business reviews and enablement sessions, using data and AI insights to tell a compelling value storyContinuously refine engagement strategies by leveraging AI‑powered analytics on customer usage, engagement trends, and success metricsExperiment with emerging technologies (e.g., conversational AI, predictive analytics, autonomous agents) to enhance customer engagement and scale impactWhat You BringProven track record of expanding relationships and driving revenue growth within complex enterprise accountsExperience handling and closing negotiations at scale with rapid pace, particularly across renewals and expansionsExperience leveraging AI, automation, or advanced analytics to drive customer engagement, retention, and growth strategiesTrack record of driving measurable results through data‑driven and AI‑informed account management approachesStrong consultative mindset with the ability to map customer needs to strategic, outcome‑based solutionsExperience managing stakeholders across technical, business, and executive levelsExcellent communication skills and ability to build trusted, long‑term relationshipsAbility to navigate complex organizations and drive mutual, data‑backed account plansPassion for helping customers solve problems with technology, particularly through modern data and AI platformsStrong business acumen, curiosity, and desire to continuously learn—especially within evolving AI and analytics landscapesEntrepreneurial mindset with strong ownership and accountability for delivering outcomesAdvanced technical aptitude and ability to deeply understand analytics platforms, AI‑driven solutions, and modern data ecosystemsCompensation & BenefitsThe estimated annual base salary range for this role is $100k – $145k in most U.S. locations. Actual compensation may vary and will be determined based on permissible, non‑discriminatory factors such as skills, qualifications, experience, and location of the selected candidate. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits.#J-18808-Ljbffr