Job Title: Debt Collection Specialist
Location: Harrisburg, PA
Work Hours: Monday to Friday, 8:00 AM - 5:00 PM
Pay Rate: $17.00 per hour
Job Overview:
We are seeking a motivated and customer-focused Debt Collection Specialist to join our team in Harrisburg, PA. In this role, you will assist consumers in resolving past-due accounts across a variety of industries, including healthcare, utilities, retail, and government sectors. You'll be responsible for handling high-volume inbound and outbound calls, processing payments, and setting up payment arrangements. A comprehensive paid training and coaching program is provided to ensure compliance with all Federal and State collection regulations and to help you succeed in the role.
Key Responsibilities:
Manage a high volume of inbound and outbound collection calls
Assist consumers in resolving delinquent accounts professionally and empathetically
Process payments and establish payment arrangements
Maintain compliance with all applicable Federal and State collection laws
Deliver exceptional customer service throughout the collection process
Requirements:
Minimum of 1 year of customer service experience
Must be able to pass a background check and drug screening
Previous experience in collections or handling past-due accounts is a plus
Benefits:
Paid formal training program
7 PTO days, 6 paid holidays, and 3 unpaid personal days after 1 year
Unlimited free parking
On-site subsidized vending machines for employees