Collections Strategy Manager

Work Location: San Francisco

Work Mode: Hybrid (2-3 days/week in office)

Pay Range: $130K/Yr - $150K/Yr

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

As the Collections Strategy Project Manager, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You'll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs-while shaping a digital‑first engagement model. This role is client‑facing and requires comfort engaging senior stakeholders and leading cross‑functional teams to design strategies.

• Serve as the main client contact, engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
• Oversee policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategy and drive results.

Lead analytical projects and coordinate with offshore teams for delivery

What we offer:

• EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world-class analytics consultants.
• You will learn effective teamwork and time-management skills - key aspects for personal and professional growth
• Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
• Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.

Candidate Profile:

• 5+ years of experience in Collections strategy, along with in consulting, solution design and client management
• SQL, Python
• Policy optimization and experience with Banks / FinTechs
• Unsecured lending expertise (Acquisitions/Underwriting)
• Demonstrable leadership ability, superior problem solving and people management skills
• Excellent communication, presentation and story building skills in a consulting setup
• Master''s degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply

Candidate Profile:

• 5+ years of experience in Collections strategy, along with in consulting, solution design and client management
• SQL, Python
• Policy optimization and experience with Banks / FinTechs
• Unsecured lending expertise (Acquisitions/Underwriting)
• Demonstrable leadership ability, superior problem solving and people management skills
• Excellent communication, presentation and story building skills in a consulting setup
• Master''s degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply