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Collections Specialist

TruNorth Resolution Group LLC

Williamsville, NY

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Communication Skills, Computer Skills, Computer Systems, Conflict Resolution, Credit and Collections, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Follow Through, High School Diploma, Negotiation Skills, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Record Keeping, Regulatory Requirements, Time Management, Training/Teaching, Trend Analysis, Writing Skills
LOCATION
Williamsville, NY
POSTED
30+ days ago
Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

About the Role:
Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.


Position Overview:
As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.


Key Responsibilities:


  • Manage a portfolio of delinquent accounts to drive timely and consistent collections
  • Communicate with clients via phone, email, and written correspondence to address overdue balances, discuss payment options, and resolve disputes
  • Negotiate payment plans and settlements in alignment with company guidelines and regulatory requirements
  • Perform skip tracing to locate individuals with outstanding debts
  • Accurately document all client interactions and maintain detailed records in the system
  • Review accounts for discrepancies and work toward timely resolution of billing issues
  • Collaborate with team members to improve collection strategies and overall performance
  • Monitor payment activity and identify trends, reporting significant changes to management
  • Escalate complex or sensitive cases as needed
  • Consistently meet or exceed individual and team performance goals
  • Deliver a high level of customer service to build and maintain positive client relationships
Qualifications:


  • High school diploma or equivalent
  • Prior experience in collections, accounts receivable, or customer service is an asset but we are willing to train the right individuals
  • Strong negotiation, problem-solving, and conflict resolution skills
  • Excellent verbal and written communication abilities
  • Ability to handle sensitive financial matters with professionalism and empathy
  • Proficiency with basic computer systems; experience with SCollect or collections software is a plus
Skills & Attributes:


  • Results-oriented with strong follow-through
  • High level of integrity and professionalism
  • Detail-oriented with strong organizational skills
  • Ability to work both independently and collaboratively
  • Adaptable and comfortable in a dynamic, fast-paced environment
Compensation & Benefits:


  • Competitive base salary with performance-based incentives
  • Paid time off
  • Opportunities for career growth and professional development

About the Company

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TruNorth Resolution Group LLC