Call Centers, Call Volume, Communication Skills, Computer Skills, Credit and Collections, Customer Support/Service, Documentation, English Language, Fair Debt Collection Practices Act (FDCPA), High School Diploma, Mail Processing, Multilingual, Negotiation Skills, Organizational Skills, Presentation/Verbal Skills, Spanish Language, Team Player, Training/Teaching, Writing Skills
Job description:
WE ARE HIRING! | Join the Resort Recovery Solutions Team
Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!
We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.
As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.
Job Duties
- Make outbound and inbound phone calls to debtors
- Explain account details and negotiate settlements, payoffs, and payment plans
- Enter accurate notes and data from each call
- Prepare collection letter templates and send correspondence
- Leave voicemails and follow up consistently
- Email debtors and send the required documentation
- Process outgoing mail
- Maintain professionalism and positive communication at all times
- Other duties as assigned
Qualifications
- High school diploma or equivalent (Preferred)
- U.S. work authorization (Preferred)
- Basic computer skills
- Strong written and verbal communication skills
- Positive, empathetic, and professional attitude
- Ability to handle inbound and outbound calls
- Organizational skills with a high level of integrity and accuracy
- Strong customer service skills
- Self-starter capable of working independently and as part of a team
- Comfortable working in a call center environment
- Knowledge of FDCPA (Fair Debt Collection Practices Act)
- Bilingual (English/Spanish) a plus, but not required
If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!
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RESORT RECOVERY SOLUTIONS LLC