Collections SpecialistLocation: Memphis, TN (100% in office)Type: Contract-to-HirePosition OverviewWe are seeking a detail-oriented and proactive Collections Specialist to manage business-to-business accounts and drive timely payment of outstanding invoices. This role is responsible for maintaining strong client relationships while ensuring effective collections, reducing aging, and improving cash flow. The ideal candidate has strong communication skills, a sense of urgency, and experience handling high-volume receivables in a professional B2B environment.Key ResponsibilitiesManage a portfolio of accounts, ensuring timely follow-up on outstanding invoicesConduct outbound collection calls and email communications with customers regarding past-due balancesResearch and resolve billing discrepancies, short pays, and disputes in collaboration with internal teamsReconcile customer accounts and maintain accurate aging reportsNegotiate payment plans and settlements when appropriatePartner with sales, customer service, and operations teams to resolve account issuesMaintain detailed documentation of all collection activities in ERP/CRM systemsMonitor customer payment trends and elevate high-risk accounts as neededSupport month-end close processes related to receivables and cash applicationQualifications2+ years of experience in B2B collections, accounts receivable, or credit/collectionsStrong understanding of AR aging, cash application, and collections processesExcellent verbal and written communication skills (phone + email)Proven ability to handle high-volume accounts and prioritize effectivelyExperience working with ERP systems (e.g., Oracle, SAP, NetSuite, etc.)Strong attention to detail and problem-solving skillsPreferred ExperienceExperience in factoring, logistics, or high-volume invoicing environmentsExposure to credit analysis or risk assessmentAbility to manage complex or escalated client accountsBenefitsEligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.Equal Opportunity NoticeHighspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com.#J-18808-Ljbffr