Collections SpecialistLocation: Memphis, TN (100% in office)Type: Contract-to-HirePosition OverviewWe are seeking a detail-oriented and proactive Collections Specialist to manage business-to-business accounts and drive timely payment of outstanding invoices. This role is responsible for maintaining strong client relationships while ensuring effective collections, reducing aging, and improving cash flow.The ideal candidate has strong communication skills, a sense of urgency, and experience handling high-volume receivables in a professional B2B environment.Key ResponsibilitiesManage a portfolio of B2B accounts, ensuring timely follow-up on outstanding invoicesConduct outbound collection calls and email communications with customers regarding past‑due balancesResearch and resolve billing discrepancies, short pays, and disputes in collaboration with internal teamsReconcile customer accounts and maintain accurate aging reportsNegotiate payment plans and settlements when appropriatePartner with sales, customer service, and operations teams to resolve account issuesMaintain detailed documentation of all collection activities in ERP/CRM systemsMonitor customer payment trends and escal\[e] high‑risk accounts as neededSupport month‑end close processes related to receivables and cash applicationQualifications2+ years of experience in B2B collections, accounts receivable, or credit/collectionsStrong understanding of AR aging, cash application, and collections processesExcellent verbal and written communication skills (phone + email)Proven ability to handle high-volume accounts and prioritize effectivelyExperience working with ERP systems (e.g., Oracle, SAP, NetSuite, etc.)Strong attention to detail and problem‑solving skillsPreferred ExperienceExperience in factoring, logistics, or high‑volume invoicing environmentsExposure to credit analysis or risk assessmentAbility to manage complex or escalated client accountsBenefitsEligible for discretionary bonusesMedical, dental, and vision benefitsCompany's 401(k) retirement planEEO NoticeVaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for this employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.#J-18808-Ljbffr