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Collections Specialist

Workway

Jacksonville, FL

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JOB DETAILS
SALARY
SKILLS
Bankruptcy, Communication Skills, Corporate Policies, Credit and Collections, Customer Relations, Customer Support/Service, Deeds in Lieu, Detail Oriented, Federal Housing Administration (FHA), Financial Analysis, Forebearance, Freddie Mac (FHLMC), Health Plan, Insurance, Loss Mitigation, Maintain Compliance, Mortgage Servicing, Negotiation Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Regulatory Requirements, Resolve Customer Issues, Risk, Short Sales, Writing Skills
LOCATION
Jacksonville, FL
POSTED
30+ days ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Collections Specialist (SPOC Sr. Collections Specialist) opportunity with trusted leader in title insurance, settlement services, and risk solutions, consistently recognized as one of the Fortune 100 Best Companies to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.

The Collections Specialist (SPOC Sr. Collections Specialist) is responsible for the specific duties listed below.

Your specific duties will include:
  • Serve as the primary point of contact (SPOC) for customers regarding loss mitigation and collections-related inquiries.
  • Perform inbound and outbound collection calls to resolve delinquent accounts.
  • Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
  • Negotiate payment solutions and guide borrowers through delinquency resolution.
  • Maintain accurate and detailed records of all customer interactions and account activity.
  • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
  • Review accounts to ensure compliance with company policies, investor guidelines, and regulatory requirements.
  • Resolve escalated issues and manage sensitive or difficult customer situations professionally.
Required qualifications for the position include:
  • High School diploma or equivalent.
  • Minimum 3 years of experience in collections, loss mitigation, or mortgage servicing.
  • Strong knowledge of investor guidelines (FHA, VA, Client, FHLMC).
  • Knowledge of state and federal Fair Debt Collections Laws, U.S. Bankruptcy Code, and related procedures.
  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Strong computer skills including Microsoft Office applications.
Preferred qualifications for the position include:
  • Some college education preferred.
Pay Rate: $27.00 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

#CollectionsSpecialist #LossMitigation #MortgageServicing #DebtCollection #SPOC #FinancialServicesJobs #CustomerServiceExcellence #HiringNow #JacksonvilleJobs #CallCenterJobs

About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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