Highlights
Our client is looking for a Collections Specialist to join a fast-paced team handling late-stage commercial accounts . This role focuses on resolving higher-risk accounts through communication, problem-solving, and strategic follow-up.
Numbers & Facts
| Location | Itasca, IL |
| Industry | Financial Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
Collections Specialist
About the Opportunity
Our client is looking for a Collections Specialist to join a fast-paced team handling late-stage commercial accounts. This role focuses on resolving higher-risk accounts through communication, problem-solving, and strategic follow-up.
This is a great opportunity for someone who enjoys taking ownership of accounts and making a direct impact.
Key Responsibilities for the Collections Specialist
- Manage a portfolio of approximately 100 highly delinquent accounts (200+ days past due)
- Make 30–50 outbound calls daily to customers regarding outstanding balances
- Negotiate payment arrangements and drive account resolution
- Escalate accounts to legal or repossession when appropriate
- Perform research and skip tracing to locate customers
- Prioritize accounts based on exposure and risk
- Maintain accurate documentation of all account activity
Qualifications for the Collections Specialist
- Experience in collections or high-volume customer service
- Ability to handle challenging conversations professionally
- Strong problem-solving skills and initiative
- Ability to manage a full workload independently
Preferred Experience for the Collections Specialist
- Background in commercial collections, equipment finance, or transportation industries
- Exposure to repossession or legal escalation processes
What We’re Looking For
- Strong communicator and people-oriented professional
- Someone who takes initiative and ownership of their work
- Comfortable working in a fast-paced, high-volume environment
- Reliable and team-oriented
Why This Role?
- Work on complex, high-impact accounts (not basic consumer collections)
- Supportive, laid-back team environment
- Opportunity for long-term or permanent placement
- Positive office culture with a collaborative atmosphere
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
