An established organization in the High Point area is seeking a Collections Specialist with high-volume collections experience to join their accounting/finance team. This role is ideal for someone who thrives in a fast-paced environment, is comfortable managing a large portfolio of accounts, and has a strong customer-focused approach to resolving past-due balances.
Key Responsibilities
Manage a high-volume portfolio of customer accounts, focusing on timely collection of past-due receivables
Initiate outbound collection calls and emails to secure payment and maintain positive customer relationships
Review AR aging and prioritize accounts based on delinquency and risk
Negotiate payment plans and follow up on payment commitments
Research and resolve billing discrepancies, short pays, and disputed invoices
Accurately document all collection efforts, conversations, and resolutions in the system
Collaborate with billing, credit, and sales teams to resolve account issues efficiently
Escalate delinquent accounts when necessary based on internal policies
Qualifications
2+ years of collections experience, preferably in a high-volume, fast-paced environment
Strong understanding of accounts receivable and collections best practices
Comfortable handling frequent outbound calls and managing multiple priorities
Excellent communication, negotiation, and customer service skills
Detail-oriented with strong follow-up and documentation habits
Proficient in Microsoft Excel and ERP/accounting systems
Ability to work independently while meeting daily and monthly collection targets
Benefits
Medical, Dental, Vision, PTO
Pay Details: $45,000.00 to $50,000.00 per year
Search managed by: Samantha Garman
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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