Position Summary
We are seeking a detail-oriented and results-driven Collections Specialist to manage customer accounts, reduce outstanding receivables, and support overall cash flow objectives. The ideal candidate will have strong communication skills, experience handling customer accounts, and the ability to resolve payment issues while maintaining positive customer relationships.
Key Responsibilities
Collections & Accounts Receivable
Monitor and manage assigned portfolio of customer accounts to ensure timely payment of outstanding invoices.
Conduct collection activities through phone calls, emails, and written correspondence.
Research and resolve payment discrepancies, short pays, deductions, pricing issues, and billing disputes.
Negotiate payment arrangements and follow up on customer commitments.
Maintain accurate records of collection efforts, payment status, and customer communications.
Account Reconciliation & Problem Resolution
Reconcile customer accounts and investigate outstanding balances.
Partner with customers to resolve invoice disputes and payment delays.
Review deductions, credits, and unapplied cash to ensure proper account resolution.
Work closely with Accounts Receivable and Cash Applications teams to ensure payments are applied accurately.
Cross-Functional Collaboration
Partner with Sales, Customer Service, Credit, and Accounting teams to resolve customer account issues.
Escalate high-risk accounts and significant collection concerns to management.
Assist with customer credit reviews and account maintenance as needed.
Reporting & Analysis
Review aging reports and prioritize collection activities.
Prepare collection status updates and account summaries for management.
Identify trends impacting collections and recommend process improvements.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
2+ years of collections, accounts receivable, or credit experience.
Experience managing business-to-business (B2B) collections preferred.
Strong understanding of accounts receivable processes and aging reports.
Proficiency with Microsoft Excel and ERP systems such as SAP, Oracle, JD Edwards, NetSuite, or similar platforms.
Excellent verbal and written communication skills.
Strong problem-solving and negotiation abilities.
Ability to manage multiple priorities in a fast-paced environment.