Collections Specialist (Accounts Receivable)

• Health/Rx
• Dental
• Vision
• Flexible and health spending accounts (FSA/HSA)
• Supplemental life insurance
• 401(k)
• Paid time off
• Paid sick time
• Short term & long term disability coverage (STD/LTD)
• Employee stock ownership (ESOP)
• Holiday pay for company designated holidays

Good people, working with good people, for our common good.

Sound good?

KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

The Collections Specialist monitors the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis. They accomplish monthly team productivity goals and currency objectives.

As with all positions at KeHE, we expect all actions will be consistent with KeHE’s Mission, Vision and Values.

DUTIES, TASKS AND RESPONSIBILITIES:

• Monitor and maintain a portfolio of accounts, including but not limited to resolution process development, account adjustments, and credit risk analysis.
• Establish or maintain account reconciliations using an analytical approach and present effectively.
• Work directly with customers regarding delinquent payments, investigate discrepancies, and negotiate repayment.
• Provide professional service regarding sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
• Make recommendations and escalate issues with customer accounts to Accounting and Sales Management with timely follow-ups.
• Accomplish monthly team productivity goals and currency objectives.
• Other duties and projects as assigned.

SKILLS, KNOWLEDGE AND ABILITIES:

• Intermediate to Advanced Microsoft Excel skills required for VLOOKUPS along with various formulas, sorting, filtering, conditional formatting, and pivot tables.
• Ability to coordinate and prioritize a high volume of work and meet pressing time requirements.
• Requires broad conceptual judgment, initiative, and ability to deal with complex A/R aging.
• Must perform all functions in a self-driven manner with a positive and customer service focused attitude.
• Ability to interact with a diverse group of individuals and contribute to a collaborative work environment.
• Knowledge of collection procedures, policies and standards are essential.
• Knowledge of General Accounting Principles and the ability to analyze and interpret financial data.
• Ability to communicate effectively both verbally and written.

EDUCATION AND EXPERIENCE:

• High school diploma or general education degree (GED) required.
• Bachelor’s degree in finance, accounting, or other business-related fields preferred.
• At least 1 year of experience in accounts receivable/accounts payable required.
• Experience with customer service, transportation systems, proof of delivery, shortages, damages and deduction resolution a plus.