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Collections Specialist 836155

Stivers

Akron, OH

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JOB DETAILS
SALARY
SKILLS
Call Centers, Call Volume, Communication Skills, Credit and Collections, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Finance, Financial Operations, High School Diploma, Microsoft Office, Negotiation Skills, Organizational Skills, Past Due Accounts, Problem Solving Skills, Process Improvement, Professional Services, Reconciliation, Regulatory Compliance, Resolve Customer Issues, Team Player, Telephone Skills, Time Management
LOCATION
Akron, OH
POSTED
27 days ago

Collections Specialist — Urgently hiring in Akron!

Job Title: Collections Specialist
Pay: $19.00 per hour
Hours: Full-Time (Hours may vary)
Start Date: ASAP

Looking for a role that offers career growth potential in a fast-paced environment? Join a professional services organization as a Collections Specialist in Akron, OH, and make a meaningful impact every day. This is your opportunity to develop your skills in a dynamic team dedicated to financial success and customer satisfaction.

As a Collections Specialist, you'll support the company's financial operations by managing customer accounts, resolving outstanding balances, and ensuring payments are received on time. You'll collaborate closely with the collections and customer service teams to achieve performance goals and contribute to the company's success.

What You'll Do
As a Collections Specialist, you will be responsible for:
  • Contactting customers regarding past-due accounts via phone and email to secure payment and negotiate payment plans.
  • Following up on outstanding balances to ensure timely resolution.
  • Maintaining accurate and detailed records of all customer interactions and account updates in the CRM system.
  • Resolving billing discrepancies and answering customer inquiries professionally and promptly.
  • Meeting or exceeding daily and weekly collection targets to support team goals.
  • Adhering to company policies, procedures, and compliance regulations to ensure ethical work practices.
  • Collaborating with internal teams to resolve account issues and suggest process improvements for efficiency.

What You'll Bring
The ideal candidate for this role will have:
  • High School Diploma or equivalent required.
  • Strong communication skills, including negotiation and active listening.
  • Problem-solving abilities with a focus on customer satisfaction.
  • Previous experience in collections, call centers, or customer service preferred.
  • Ability to manage high call volumes in a fast-paced environment.
  • Basic proficiency in Microsoft Office and CRM systems.
  • Exceptional attention to detail and organizational skills.

Why Join Us in Akron?
  • Opportunity for career advancement and potential full-time placement.
  • Competitive pay within a supportive, team-oriented workplace.
  • Enjoy affordable health and prescription coverage with no waiting period.
  • Potential to transition into a permanent role with additional benefits.

Location & Schedule:
This position is on-site in Akron, OH, offering full-time hours with a consistent schedule.

Ready to Take the Next Step?

If you're eager to build a rewarding career as a Collections Specialist in Akron, apply today or contact our recruiting team to learn more. We're hiring now, so don't wait!

#SSO

About the Company

S

Stivers