Collections Representative

The Collections Representative will make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Collections RepresentativeOur client is seeking a qualified Collections Representative to collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collections procedures. The Collections Representative will make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.Required Education:High school diploma or equivalentQualified Candidate MUST have:Stable work history2+ years of recent collections experience in a call centerRequired Skills and Competencies:Call Center experience2+ years of collections experience - Excluding medical collectionsGood verbal and written communication skillsGood decision-making and problem-solving skillsGood time management/organizational skillsAbility to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPointAbility to work in a team environmentAbility to work flexible schedule, including overtime as neededCollections Representative Essential Duties and Responsibilities:Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises keptPlace or receive calls in priority order as established by managementNegotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to payNavigate and interpret various screens and relay information to clients accurately and professionallyDocument all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc. in the collection systemCommunicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicableOrder updated credit bureau report or initiate skip tracing process in accordance with established standardsInitiate extensions on accounts based upon written policy guidelinesCommunicate regularly with collections supervisor on status of problem accounts in accordance with established standardsEnsure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection proceduresEnsure that appropriate letters are sent to debtorsProcess customers' payments through electronic draft, if applicableProcess account maintenance transactions according to established guidelines