Call Centers, Call Volume, Credit and Collections, Customer Support/Service, Electronic Data Interchange (EDI), Finance, High School Diploma, Maintain Compliance, Microsoft Access Database, Microsoft Excel, Microsoft Word, Payroll Accounting, Regulations, Resolve Customer Issues
Job ID 23406 – Recovery Representative I – Tier II
Location: Rochester, NY 14623 – This position is onsite
Type: Contract, until December 2026
Pay: $25.00 per hour
Schedule: M-F, 8AM-5PM
Job description:
- Resolved bank returned items accurately and within required timeframes to minimize revenue loss
- Researched and resolved client account issues, handling objections and ensuring completion of recovery processes
- Maintained financial and payment records, including EDI reports and payroll hold updates, ensuring accuracy and compliance
- Provided customer support to internal and external clients, explaining processes and service options
- Followed regulatory guidelines and internal procedures while managing daily processing, reporting, and call volume requirements
Nice to have:
- Bachelor’s Degree
- Experience in customer service, finance, accounting, or payroll
- Call center experience
Requirements:
- Must have experience in collections
- Must be proficient with MS Excel, MS Access, MS Word
- High school diploma or equivalent
- Background check required
- Drug screening required