Join Our Team at Red Rocks Credit Union!
Looking for a workplace where culture, growth, and purpose come together? At Red Rocks CU we're more than banking, we're about enriching lives, including yours.
Why You'll Love Being a Red Rocker:
- Employee Loan Discounts
- Financial Growth: 401(k) match (100% on first 3%)
- Tuition Reimbursement
- Flexible PTO & 11 Paid Holidays
What You'll Do:
- Serve as the primary point of contact for past-due accounts and manage delinquent, bankrupt, negative share, and financially distressed accounts.
- Prepare and analyze collection-related reports and provide accurate status updates on distressed member loan and deposit accounts.
- Review and take action on Collateral Protection Insurance reports, e-Oscar credit dispute claims, and GAP claims.
- Utilize credit counseling, loan extensions, and payment plans to help minimize loan and deposit losses.
- Manage collection processes including garnishments, levies, foreclosures, bankruptcies, repossessions, and related claims while maintaining compliance with regulations.
You'll Thrive in This Role If You:
- Enjoy helping members navigate difficult financial situations with empathy and professionalism.
- Demonstrate strong emotional intelligence and relationship-building skills.
- Excel at planning, organizing, and prioritizing work in a fast-paced environment.
- Have strong attention to detail and a commitment to accuracy and quality.
- Maintain a positive attitude while handling challenging situations.
- Put members first and align with Red Rocks CU's core values of Relentless Care for Others, Do the Right Thing & Do It Well, and Engaged Collaboration.
What We're Looking For:
- One to three years of similar or related collections, lending, or financial services experience.
- High school diploma or GED required.
- Strong communication, diplomacy, and conflict-resolution skills.
- Ability to handle confidential information with discretion and professionalism.
- Knowledge of collections processes, compliance requirements, and financial products is preferred.
Work Environment:
- Hybrid work opportunity available for eligible positions.
- Employees working remotely are required to work in-office at least Tuesdays and Thursdays.
- Additional in-office presence may be required based on business needs and manager discretion.
- Red Rocks Credit Union provides reasonable accommodations to qualified individuals with disabilities.
Ready to learn more, make an impact, and join a team that cares? View the full Job Description via the link below and apply today to start turning dreams into realities!