Waste Connections is an integrated services company providing solid waste collection, transfer, disposal, and recycling services to residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture—one where self-directed, empowered employees are trusted and supported to reach their full potential while making a positive impact in their communities and careers every day.
Position Summary
We are seeking a professional and detail-oriented Collections Specialist to join our team in Elk Grove Village, IL. This is an opportunity for an individual who is customer-focused, organized, and skilled in managing accounts receivable and collection activities while maintaining positive customer relationships.
Key Responsibilities
+ Contact customers regarding past-due balances via phone, email, and written correspondence
+ Review and monitor customer accounts to ensure timely collection of outstanding balances
+ Accept and process customer payments and update account information accurately
+ Research and resolve billing discrepancies and customer inquiries
+ Document collection activity and maintain accurate records in internal systems
+ Work collaboratively with internal teams to resolve account and service-related issues
+ Provide professional, respectful, and solution-focused customer service at all times
What We Need From You
+ 1+ years of collections or accounts receivable experience preferred
+ Strong customer service and communication skills
+ Experience using Microsoft Word, Excel, and Outlook
+ Ability to manage multiple priorities with strong attention to detail
+ Professional phone presence and problem-solving skill
What You’ll Get From Us
+ Competitive compensation at $22/hour
+ Opportunity to convert to permanent employment
+ 401(k) with company match
+ Comprehensive healthcare coverage (Medical, Dental, Vision)